Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and offer a 100% satisfaction guarantee where we will come back to rectify anything in the very unlikely event you are not satisfied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We started cleaning to help out a friend and from there we had more and more people and businesses asking for help, now here we are and we love it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer called asking about getting her lounge cleaned as her pet rabbit had been having ‘accidents’ on it. She was unsure it would be worth trying as it was in such a bad state. After we finished cleaning it, she was amazed that it looked new again and she could save the money replacing it.

Question 4

What do you like most about your job?

Accepted Answer

We love the satisfaction of seeing something go from dirty to clean and knowing that we were the ones that made it happen.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you experienced? - All of our cleaners are experienced. 2. Are you insured? - Yes we hold current insurances against loss or damage 3. Do you guarantee your work? - 100%

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

For residential cleaning we are most commonly asked if you need to be home. As long as our team have a way to access the property, we are fine either way.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have built our business on the back of our quality and reliably. All of our team have current valid police checks, are trusted and are subject to random quality inspections.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee all work with a 100% satisfaction guarantee and will rectify anything needed in the very unlikely event you are unhappy with the results.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To offer a quote, we need to know exactly what you want cleaned, the size of the areas and number of ‘wet’ areas such as bathrooms and kitchens. If you don’t know any of these points, do not worry. We will contact you to either confirm or arrange a site visit.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Some optional tips to help you save money when using our cleaning services: 1. Clear any surfaces you are able to 2. Make sure dishes in the kitchen are already done 3. Minimise clutter on floors

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Every month, we put all Oneflare customers that have used our services in that month into a draw for a $50 credit towards their next service.

Question 12

What makes your pricing competitive?

Accepted Answer

We run on very low margins but high volume. Being a family business, we are able to keep overheads low to help deliver the best price to you possible.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge hourly per cleaner with no travel costs or hidden charges. Minimum charge is 1 hour for cleaning and $50 for sanitising or carpet cleaning.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have teams that specialise in office space, domestic, childcare and industrial cleaning and sanitising so have the right people for the job every time.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We only employ experienced cleaners with current valid police checks. We also perform quality control inspections routinely to ensure our very high standards are being delivered.

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