Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have $5 million in public liability insurance through Bizcover. Our guarantee to you is simple; unless you're totally thrilled, you won't have to pay.

Question 2

How did you decide to get into your line of work?

Accepted Answer

10 years ago I purchased a squeegee and washer from Bunnings and went door knocking, and I was immediately hooked. Believe it or not, I genuinely do enjoy cleaning windows, but it is the relationships that I have built with customers over the years that I really value.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A recent customer had Atrium Window Cleaning help them clean their windows, which hadn't been touched in about 15 years. Danika was absolutely thrilled with the result, and mentioned that it was a significant load lifted from her shoulders.

Question 4

What do you like most about your job?

Accepted Answer

The relationships that we have built with our customers over the years is the most rewarding part; a close second being the perfect results at the end of a really tough clean.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you remove any paint or cement residue that is stuck to the glass? Do you use drop sheets? Do you detail every window after cleaning it with a squeegee? Do you have a rain guarantee? Do you give me a few days to check over your work before I pay the invoice?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you travel outside Newcastle?  Yes, we are happy to go for a drive, and won't charge extra.  When are you available? We do our best to make ourselves available at a day's notice, and even same day when required. Your time is important!  How much will my windows cost to clean? Our pricing starts at $148 for residential window cleaning, but there's no need to wait for a quote, we can do it easily over the phone or over Facebook.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We understand that your home is not a commercial shopfront; it's your pride and joy and deserves to be treated as such. Care and finesse is required to ensure a perfect result without any rushing.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Specialising in residential window cleaning, we are experts in the care and finesse required while in your home to help you clear your view and enhance your home's natural light. Your home is not a commercial store front and shouldn't be treated that way!  We also try to keep things simple. Unless you aren't totally thrilled with your experience, you won't have to pay.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms and how many stories does your home have? Do you have any difficult glass panels (like louvres or french panes), and how many sets? When was the last time your windows were professionally cleaned? To get the best possible finish, are we able to remove all your screens and was them separately?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The biggest thing that helps out is simply being upfront and honest about the scope of your home, and if you have any difficult glass panels (like louvres). We will ask a handful of necessary questions to provide you with an accurate quote.  Removing any knick knacks that hold sentimental value does also help, along with any easy to move furniture.   We really just want you to be able to sit back and relax while we do the hard work.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All current advertised offers can be viewed on our website and Facebook pages, and are subject to change. All customers are equal and we value each and every one.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices ensure that we can maintain the highest level of workmanship, that there is no rush and that care is taken around your home.

Question 13

How do you normally charge for your service?

Accepted Answer

We aim to be as transparent as possible with our pricing. Our prices start at $148 and will increase based on a handful of factors; the size of you home, the last time you had your glass professionally cleaned and/or if you have lots of windows with difficult glass panels (like louvres) etc

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Atrium Window Cleaning specialises in Residential Window Cleaning to homeowners within Newcastle and it’s surrounds, and are the first and only window cleaners within Newcastle to offer a 48 Hour Emergency Service; which guarantees your windows will be cleaned perfectly within 48 hours of inquiring with us.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have plenty of experience, as we have been cleaning windows since 2008. For your peace of mind, we have up to $5 million in public liability insurance.

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