Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Aurora prioritizes safety, fully insured and compliant with Australian Safety Standards. Enjoy peace of mind as our professionals execute each job with utmost care and professionalism.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

We've got your back! Following COVID-19 safety rules is a must for us. We sanitize our gear, wear protective stuff, and keep our distance. Your well-being is our top priority!

Question 3

How did you decide to get into your line of work?

Accepted Answer

Choosing a career as a window cleaner in Australia means embracing a dynamic lifestyle—freedom, outdoor work, and immediate results. It's more than a job; it's a personal journey marked by independence, skill development, and client relationships.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

Absolutely! So, there's this new homeowner with seriously dirty windows. As we cleaned, they got more and more pumped. They even said the clear view helped them notice the amazing scenery. Seeing their happiness really hit home for us, making it a standout and satisfying customer story. Bringing a bit of joy to the moving chaos was pretty darn rewarding.

Question 5

What do you like most about your job?

Accepted Answer

You know, window cleaning is anything but dull! It's like this ever-changing adventure. Every task brings new challenges, and there's this satisfaction in revealing those sparkling, clear windows that just elevate the whole vibe of a place. Plus, hopping from cozy homes to buzzing commercial spots keeps it interesting. It's like each window has its own little story waiting to unfold!

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your pricing structure, and how do you determine the cost for window cleaning services?  Can you provide a detailed, written quote for the specific job, and is it obligation-free?  Are you fully insured, and do you adhere to safety standards during window cleaning?  What does your standard window cleaning service include?  Do you offer additional services, such as cleaning window frames, fly screens, or handling specific issues like hard water stains?  How experienced is your team in handling different types of windows, including specialty windows?  Can you provide references or customer testimonials from previous window cleaning jobs?  What measures do you take to ensure a streak-free finish, and what cleaning products and techniques do you use?  Do you have flexibility in scheduling, including weekends or evenings?  What is your policy for cancellations or rescheduling?  How long does a typical window cleaning service take, and can you accommodate urgent requests?  Do you offer any discounts, loyalty programs, or package deals for bundled services?  What safety measures do you have in place for hard-to-reach or high windows?  How frequently do you recommend window cleaning, and do you provide maintenance plans?  Are there any specific preparations or instructions I should follow before the window cleaning service?  Can you accommodate specific preferences, such as using eco-friendly cleaning solutions?  What warranties or guarantees do you provide for your window cleaning services?  Are there any potential additional costs or factors that could affect the final price?  How do you handle issues or concerns if they arise during or after the window cleaning process?  Can you explain the process for difficult-to-reach or high windows, and what safety precautions do you take?

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge for window cleaning services? Our pricing varies based on factors like the size of the property, the number of windows, and additional services. We provide detailed quotes upon request.  Do you provide free quotes, and are they obligation-free? Yes, we offer free, obligation-free quotes to ensure transparency and allow clients to make informed decisions about our window cleaning services.  What factors influence the cost of window cleaning? The factors include the size and type of windows, accessibility, frequency of service, extent of cleaning needed, location, and additional services requested.  Are you fully insured, and do you adhere to safety standards? Absolutely, we are fully insured, and our team strictly adheres to Australian Safety Standards to guarantee a safe and secure window cleaning experience.  What is included in your standard window cleaning service? Our standard service includes thorough cleaning of windows, inside and out, removal of dirt and grime, and ensuring a streak-free, sparkling finish.  Do you offer additional services, such as cleaning window frames or fly screens? Yes, we offer additional services, including cleaning window frames, fly screens, and addressing specific issues like hard water stains.  How frequently should windows be cleaned, and do you offer maintenance plans? The frequency depends on various factors, but we recommend regular cleanings. We can discuss personalized maintenance plans to suit your needs.  Can you provide references or customer testimonials? Certainly, we can provide references or share testimonials from satisfied customers who have experienced our exceptional window cleaning services.  What is your experience in handling different types of windows, including specialty windows? With years of experience, our team is well-versed in handling various window types, including specialty windows, ensuring a professional and effective cleaning process.  Do you have flexible scheduling options, including weekends or evenings? Yes, we offer flexible scheduling, including weekends and evenings, to accommodate our clients' preferences and busy schedules.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our professional window cleaning services encompass not only making your windows sparkle but also ensuring the cleanliness of fly screens and meticulous cleaning of window frames. Whether you seek residential window perfection or commercial window brilliance, Aurora Window Cleaning is the trusted name.  Choosing us means selecting a windows cleaner that understands the nuances of both home and business spaces. Our professional window cleaners bring a friendly approach to every job, making the entire process hassle-free and enjoyable. With us, your windows become more than just glass; they become a statement of cleanliness, professionalism, and attention to detail.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Our team of experienced professional window cleaners brings expertise to every job, utilizing cutting-edge tools and techniques for exceptional results. From domestic window cleaning to commercial window washing, we handle it all with precision and care. We understand that it's not just about cleaning the windows; it's also about paying attention to details, including cleaning the window frames and fly screens.  Aurora Window Cleaning offers more than just a service; we provide peace of mind. We are fully insured, adhering to Australian Safety Standards to guarantee a safe and secure window cleaning experience. Whether for your home or business, our commitment to safety ensures every job is executed with the utmost care and professionalism.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A window cleaning quote can depend on various factors, including:  Size and Type of Windows: Larger windows or specialty windows may require more time and effort to clean, affecting the overall cost.  Accessibility: Difficulty in reaching certain windows, especially in high-rise buildings or areas with limited access, can influence the quote.  Frequency of Service: Regular window cleaning services may have different pricing structures compared to one-time or infrequent cleaning.  Extent of Cleaning Needed: The level of dirt, grime, or accumulated debris on the windows can impact the time and resources required for cleaning.  Location: Prices can vary based on geographical location, considering factors such as local demand, cost of living, and competition.  Additional Services: If additional services are included, such as cleaning window frames, fly screens, or addressing specific issues like hard water stains, it can affect the overall quote.  Professionalism and Expertise: Reputable window cleaning companies with experienced and skilled professionals may charge higher rates for their expertise.  Insurance and Safety Measures: Companies that invest in insurance coverage and adhere to safety standards may incorporate these costs into their quotes.  Size of the Property: The overall size of the property, whether residential or commercial, can impact the quote, with larger properties typically requiring more time and resources.  Customization of Services: Tailoring services to meet specific client needs, such as using eco-friendly cleaning solutions or accommodating specific scheduling preferences, can influence the pricing.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Regular Maintenance: Schedule regular window cleanings to prevent the buildup of dirt and grime, reducing the effort and time required for each cleaning session.  Bundle Services: Inquire about package deals or bundled services that include additional tasks such as cleaning window frames, fly screens, or other related services, often offered at a discounted rate.  Optimize Services: Prioritize specific windows or areas that require more attention rather than opting for a full-property cleaning, helping to tailor services to specific needs and reduce costs.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to a combination of factors. Firstly, our efficient operational processes streamline costs, allowing us to offer affordable rates. Secondly, our experienced team ensures optimal productivity, reducing the time required for each job. Lastly, our commitment to client satisfaction and transparent pricing builds trust, making us a cost-effective choice for high-quality window cleaning services.

Question 13

How do you normally charge for your service?

Accepted Answer

The majority of the time, we provide fixed or flat rates for our services, ensuring a clear and upfront total cost for clients. However, we remain flexible to our clients' needs and requirements. Our pricing structure encompasses:  Frequency-Based Pricing:  "For recurring services, we offer frequency-based pricing, featuring discounted rates for regular window cleaning appointments." Complexity or Difficulty:  "Charges may vary based on job complexity, factoring in elements like height and accessibility." Additional Services:  "Beyond standard window cleaning, extra charges may apply for services such as frame cleaning or fly screen maintenance." Location-Based Pricing:  "Pricing may be influenced by the property's location, considering factors like travel time and distance." This comprehensive approach ensures adaptability to various client needs while maintaining transparency in our pricing structure.  "Our charges may vary based on the complexity or difficulty of the job, considering factors like height and accessibility." Additional Services:  "Beyond basic window cleaning, we may charge extra for additional services such as frame cleaning or fly screen maintenance." Location-Based Pricing:  "Our pricing may be influenced by the location of the property, considering factors like travel time and distance."

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our core expertise lies in the meticulous cleaning of windows across diverse domains, encompassing the residential sphere, strata properties, and commercial establishments. With a specialized focus on each of these areas, our proficiency extends to ensuring a thorough and tailored approach to window cleaning for a wide spectrum of clients.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience flawless, streak-free windows with our expert residential and commercial cleaning. Our dedicated team ensures safety and attention to detail, transforming your windows into a symbol of pristine professionalism. Get in touch for a quote, and enjoy sparkling windows with peace of mind, benefitting from our 15 years of experience. Your satisfaction is our commitment!

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Frequently asked questions

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Need an expert?

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Aurora Window Cleaning