Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured for 20 million and yes we guarantee our quality of our workmanship every time and we pride our selves in this level of professionalism

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am born in this industry my father is an Arborist and so our my 2 brothers so you can say its in the blood

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

To many and not enough space here to go into detail enough  , but so many , we are in the building relationship buisness with our clients

Question 4

What do you like most about your job?

Accepted Answer

The work and the satisfaction of being able to help people in your community and keep people and our trees safe

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified and can i see your qualifications ? Have you got insurance and can i see your certificate of currency ? Are you experienced and do you have references ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is your lead time to you can do the job ? Is it cheaper for cash ? How long will the job take . We always answer honestly

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Due to our government work at schools our team are  cleared by police checks prior to employment with us and this is regularly updated

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We turn up on time every time and have the most qualified team on the sunshine coast and am courteous and polite thru out the entire process . Kurt is the face you meet when the quote is done and will be there from start to finish . Our site clean up is second to none and our tree knowledge best  .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How big is the tree , where is it in relation to houses etc , is it dead or alive , and what do you want to happen to it

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do any minor pruning before we get there and we will chip up for free , Decide if you want any other work done before we get the as it will be cheaper while we are there .

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10 % initial job discount on your first job with us and this will be written on your quote and is our thank you gift

Question 12

What makes your pricing competitive?

Accepted Answer

Our skill and experience has made us very efficient at our work which means we can offer the best service at a price that wont break  the bannk

Question 13

How do you normally charge for your service?

Accepted Answer

The job is priced in a written quote so you as the customer know exactly what your getting done , for what price and by whom

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of tree work from Tree Removal to fine pruning and transplants to root barrier installations and tree lopping , tree mulching on a small and large scale .

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 1 Level 5 Arborist with 35 years Experience , 1 Cert 3 Arborist with 10 years experience and 2 Apprentices with 4 years experience , Kurt is the recently retired President of the Queensland Arboricultural Association and is also a member of the QAA , AA , ISA .We invest in training

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