Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured. We also off a Lifetime warranty on the flooring and installation. We provide all this in writing before you have to commit to the job.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a long track record of delivering amazing floors to many of Perth's finest homes. You can't survive like we have for more than 14 years in a small city like Perth market unless you deliver a consistently high level of service. We pride ourself on our customer feedback of over 9 out of 10.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Bamboozle is a leader in prefinished bamboo and timber flooring in Perth. If you want a beautiful floor that is built to last but at an affordable price then we have a solution that will meet the look and feel you are dreaming of.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the area of flooring you require (in square meters), any stairs that need covering and what  preparation may be required (carpet or tile removal). Also, what product type you want to choose, as we have a few different price ranges to suit most people.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Best tips to save money are: 1. If you are renovating, remove any carpet and furniture yourself, rather than use a contactor; 2. If building, make sure your builder leaves your concrete slab nice and flat, without big lumps or dips; 3. Make sure we can get close to your house for hand unloading..

Question 6

What makes your pricing competitive?

Accepted Answer

Due to the size of our business we cover the costs of our showroom and staff over a larger number of jobs per year than most other companies. We also source our products from our own contract manufacturers directly, not through a wholesaler. This ensures we can manage our product quality and stock.

Question 7

How do you normally charge for your service?

Accepted Answer

Bamboozle provides written quotes outlining the total cost of the job. This covers the supply and installation of the flooring, including splay beading around the edge of the room, delivery, rubbish removal, adhesives as well as the high quality flooring itself.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bamboozle supplies and installs prefinished flooring. This means that the floorboards are coated with hard-wearing polish in the factory and once installed they do not need the long, smelly and dusty process of sanding and polishing in your home. This makes the process faster, cleaner and safer.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Bamboozle is a member of the Australian Timber Flooring Association (ATFA) which is the industry body for timber flooring. We have also won a range of awards for customer service and business systems which highlights our dedication to delivering a great customer experience for all our clients.

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