Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have professional indemnity insurance and belong to ICB (Institute of Certified Bookkeepers).  I guarantee work as long at all information given is true and correct.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After many years of bookkeeping for other companies decided to open my own bookkeeping business and become a registered BAS Agent.  I have been running my own business since 2011.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Due to privacy I am unable to discuss a clients business.  There are many great stories, I'm sure you understand they cannot be mentioned.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the customer contact and seeing there relief when they have lodge there BAS  and Superannuation returns on time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What sort of accounting software do you used or I use this type can you manage using xyz accounting package.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When will my work be complete - Answer within the next few days if all documents are supplied. Are you a registered BAS agent - Answer Yes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Yes I am honest and trustworthy. There are many questions on this site where you need to write 20 works all the time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Many years experience and a registered BAS Agent .  Reliable and all relevant lodgements are on time. eg BAS, AIS, Superannuation and Payroll Tax. Personalised service I will come to you or you can deliver work. No need to buy your own bookkeeping package.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Are your books up to date, have all BAS or AIS returns been lodged and  payments made.  Is superannuation up to date.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

All paper work to be in order with invoice to be separated in paid via eft or cheque or credit card. All bank statements are to be given at time of either collect or dropping off works.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free initial consultant with a 10% discount for on going weekly fortnightly or monthly bookkeeping services. Please contact me for a free consultation.

Question 12

What makes your pricing competitive?

Accepted Answer

Pricing is negotiation with a client at time of initial consultation.  A letter of engagement if give once a price has been agreed upon. Please contact me for a free initial consultation at your business premises.

Question 13

How do you normally charge for your service?

Accepted Answer

All invoices are sent at end of completed works via email or a hard copy presented. Invoices are paid via Electronic Transfer or Cheque.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specializing in managing all aspects of the accounting needs for Realestate, Farming, Retail,  Hospitality,  Building & Trades. Lodging BAS returns. Payroll Tax. Fuel Tax Rebates and Superannualion lodgments

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Many years as a bookkeeper with small to medium companies. Registered BAS Agent. Will use any bookkeeping package you would prefer.

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