Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we gave adequate insurance cover including Cyber Insurance so you can have the peace of mind that your business is in good hands.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always enjoyed helping people be it fellow students at university, colleagues, family members and friends in offering advice and assistance whenever required. I believe if I have something to offer that will help someone then do it and I live by it every day be with with my team, clients, fellow accountants or prospective clients. Being an Accountant/Bookkeeper I am blessed to be in a position where I can help business owners every day by providing accurate financial data to empower them around their finances.

Question 3

What do you like most about your job?

Accepted Answer

I am passionate about helping business owners take the stress out of running the business by providing accurate financial data to make informed decisions. As a bookkeeper we work very closely with business owners and know your pain points and always on hand to offer advice and guidance and support they might need.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your business values? Are you a registered BAS Agent? What are you qualifications? How many years experience do you have? Are you Xero Certified? Can you offer competitive rates and high value service?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do we charge p/hour? We don't charge hourly rates because we provide value as a package to suit each customer. If price is your priority, we are not the right fit.  Do we do Onsite Bookkeeping ? Depends on the business and complexities involved. Most business owners choose virtual bookkeeping as it is cost effective and doesn't take you away from doing important things while the bookkeeper is on site.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We believe in being upfront with our clients and offering the best and cost effective solution to their bookkeeping problems. We are business owners ourselves so understand the paint endured by many and believe in practicing with outmost integrity and honesty.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a pure bookkeeping licensee and trained professionals which means your books will be reconciled the same way every time so there is accuracy and consistency. The Pure Bookkeeping System is the documented best practice standard operating procedures to run our business efficiently with maximum quality of the work.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A quick chat about the business and what the pain points are for the business owner is a great start. We will also need to know the GST status, Software used, Services required, Monthly transactions, Frequency of bookkeeping required, Number of employees, Payroll frequency, Who currently does your bookkeeping, Whether you have an accountant or not, Last BAS and tax return lodgement date, Reason for hiring a bookkeeper

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

#1 Get all receipts together in a digital format (scanned)  #2 Don't combine personal and business transaction  #3 Prepare yourself mentally and emotionally that 90% of new bookkeeping clients are in a mess, and this costs money to fix.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free health check of your business which includes an in depth review of your data file, a recommendation with costs, and a report of the findings.

Question 11

What makes your pricing competitive?

Accepted Answer

We focus on providing the perfect combination of VALUE and EXPERTISE.. We don't compete with other firms on price but focus on providing the best service to our clients so price is never an issue for them.

Question 12

How do you normally charge for your service?

Accepted Answer

We only offer fixed price Bookkeeping packages and believe in providing the best service no matter which package you are on. Fixed price bookkeeping packages are monthly bookkeeping fees customised to your business. Simply choose which services you want to include and pay the same predictable fee every month. Put the risk on us, stay within your budget, and never receive a surprise bills.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our clients include: Corporate Professionals Medical Health Professionals Wholesale & Manufacturers Importers and Exporters IT & Computer Specialists Retail & Hospitality Construction & Interior Designers

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Im a Certified BAS Agent with the Tax Practitioners Board and Certified bookkeeper with The Institute of Certified Bookkeepers with over 15 years of experience working in the industry in various capacities from small retail business to large ASX listed business so you will be in good hands.

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