Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, 10 million dollars public liability.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have excellent trade and problem solving skills. I have top quality people skills so that assists in dealling with customers

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Please see my reviews on Google. You will see many happy customer reviews. Click this link.  Google antenna hampton and click on my business name. Plenty of good feedback

Question 4

What do you like most about your job?

Accepted Answer

We enjoy working with our client to sort technical issues out.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask about testing equipment. Quality gear is needed to identify issues.What type of parts and what types of warranties are on offer.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers usually ask how they can optimize their TV reception, so that is crystal clear. Customers always ask if I take credit and I do.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We offer a standard 1 year warranty on all parts. The does not include damage that might be beyond our control. An example might be storm damage or tree damage.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

High level professional problem solving capabilities, using quality parts and we are always on time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of property eg. single story.  2. Type of issue eg. antenna issues or pixelation.  3. Suburb, location.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Accurate information about the problem can save time and money. Clear instructions will also save time and money. We only use quality parts. This will save time and money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I specialize in fixing digital tv reception problems. I also mount and install TVs on walls.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive. However, we use high quality parts, this enables us to maximize outcomes on our jobs. Cheap parts will cause issues in the long term.

Question 13

How do you normally charge for your service?

Accepted Answer

Charges are by time then parts. For example, a call out fee will be charged, then time spent on the job and then a charge for parts. Standard trade work changing.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialist in TV systems. We have high quality testing gear and analysis skills regarding digital reception issues. We use the latest design in digital antennas.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All out technicians are Austel qualified to install communications cabling.

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