Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and all of our work is guaranteed for exact results. Our insurance covers accidental damage and third party.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love things being clean and eradicating problems. I had a job as a young kid assisting a cleaner and always wanted to become one.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently decontaminated a house for an elderly lady who was terrified by the Coronavirus. She had no family and was feeling very isolated. It was a longer than usual job as I got some beautiful pikeletts to eat and rewarding to know the lady now felt safe.

Question 4

What do you like most about your job?

Accepted Answer

Helping people feel safe, clean and environmentally sound. It is very satisfying to finish a job and know it is germ and virus free and clean.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The Price upfront.? What safety measures will they use. what chemical are they using? What can the customer do prior to make it more economical for themselves?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does it take? We usually can decontaminate a typical 3 bedroom and one bathroom house in 2 hours Am I safe? The Chemical we use to decontaminate all surfaces ins AAADecon1. This chemical is completely harmless to animals and humans and you can use surfaces straight after decontamination.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Since the outbreak of COVID-19 Coronavirus Decontamination Services has set about developing and researching the best products and delivery to eradicate the virus in your home, office, apartment, building and warehouse. We have imported the latest and best fogging machines in the world!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer cleaning services for COVID-19 cleaning and decontamination for your home, schools, churches, medical facilities, office buildings, and more. We customize our services to meet your specific needs. Our commercial cleaning service is a specialist in COVID-19 Decontamination.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically in a residential property we would like the number of bedrooms/bathrooms/living areas involved. In a commercial premises we would require the square meterage and number of elevators/offices

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give your house a general dust and clean. Remove all rubbish from premises. Move furniture away from walls for better access.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our packages include a 3 for 1 deal in which for the price or Office clean we will also decontaminate your motor vehicle and phones.

Question 12

What makes your pricing competitive?

Accepted Answer

Our packages include a 3 for 1 deal in which for the price or Office clean we will also decontaminate your motor vehicle and phones.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all types of cleaning and decontamination of houses,offices,cars,elevators, All of our cleaning includes a full decontamination with AAADecon1* an all Australian made product that is 99% guaranteed to kill all viruses including Covid-19.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our staff are trained experts in all types of cleaning and Decontamination. All staff use the latest protection garments and have vast knowledge in cleaning and decontamination.

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