Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry all required insurances, and our guarantee for our work is that the work isn't finished until our customer is happy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Images drive us and inspire us. We can't think of anything we'd rather be doing than working in the world of image creation, whether they're still images or moving.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Too many stories, often our favourites are from portrait sessions where our clients are so surprised at the images and moments we capture they can't believe it. And these moments become part of their family history. That's pretty special.

Question 4

What do you like most about your job?

Accepted Answer

Making clients happy. Whether personal or corporate clients, we want people to smile when they see the work we've done for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Photography and video production can be very personal processes, so finding the photographer or director who's right for you can be an important part. Often it helps to ask about the type of work they have done and what they like to specialise in.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Given our range of services is varied, so too are questions from our clients. The one common thing among all our operations is that we aim to make it easy for clients to ask whatever questions they have and answer them the best way we can.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We value communication with our clients as highly as anything else, this means we operate transparently and openly with our clients. We hide nothing and have a 'no surprises' policy for all our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Quality, price, range of services, but overall the friendliness and ease and simplicity of getting exactly what you need, when you need it.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We generally need to know as much about the job before hand as our clients can tell us. For example, if product photography we need to know the type and range of products, the number of items, and the shots required per item. This lets us set up the most efficient workflow possible.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The main thing we like to do with our clients is communicate! Clear communication ahead of any photo or video job is vital to make sure we'll all on the same page and that the end product is exactly what's required.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

While we do have specials from time to time, such as Christmas and other times during the year, our prices are kept to a minimum at all times.

Question 12

What makes your pricing competitive?

Accepted Answer

We charge only what we need to, making sure our clients are not paying more than they should, and we keep our overheads to an absolute minimum. Our studio is a working space, a creative space, an empty canvas and we like it that way.

Question 13

How do you normally charge for your service?

Accepted Answer

We accept a range of payments, although we've found the most common ways and the easiest payment options for our clients are bank transfer or card.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our catch phrase is "pets, portraits and products", although we enjoy the full range of areas that modern digital image creation takes us!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our key photographer and video director Luke Monsour has over 20 years professional as an image creator and educator. We also have an amazing team of talented professionals we call on to make sure we have the perfect solution for every job.

Bulimba Studios

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