Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an Authorised Repairer (MRB5279) with full comprehensive insurance cover. Our fully qualified team offer a genuine customer focused service with all our work guaranteed.

Question 2

What do you like most about your job?

Accepted Answer

We love interacting with our customers. We love seeing them happy and content with having their vehicle serviced with us. We love that we can help people with honest and reliable service.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are focused on ensuring that our customers receive the best service possible. In order to achieve this we are focused on making sure the customer is fully aware of all aspects of the work being done. We also ensure that any extra work required is disclosed and quoted to the customer before any work is done.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

You decide what gets done, with no 'extra' charges when you pick up your car . If we find something unforeseen we will discuss it with you before incurring any extra costs.  Our employees are friendly and committed to making you a long term customer.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need as much information on the vehicle as possible .We need to know what type of vehicle you have. What year it is, and what engine it has. This will allow us to ensure we can quote our customers correctly first time and ensure there are parts available to do the job.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Getting the parts for the right vehicle are a must and can save time and money for us and therefore our customer. 1) give us as much vehicle info as possible. 2) ask us for a quote and availability on parts. 3) Allow us to have a quick look at the vehicle to make sure the issue is diagnosed correctly.

Question 7

What makes your pricing competitive?

Accepted Answer

We have a very good relationship with our suppliers and are constantly sourcing new brands to ensure we can be as competitive as we can on pricing without sacrificing on quality.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in 4WD suspension and accessories. We have a huge range on offer and can cater for most types of vehicles. We also have a fully appointed mechanical workshop. We also can cater for performance vehicles.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have fully trained, Qualified and certified Mechanics who are available for our customers to talk to. We are also a fully licensed workshop (MRB5279). We also have a Toyota Trained mechanic.

Busselton Mechanical & Radiator Centre

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