Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, CIA Designs has Public Liability, Professional Indemnity & Work Cover. We are also a Registered Building Practitioner, with the VBA (necessary for the documentation of Commercial spaces in Victoria)

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love Design. Our founder, Crystel White was a top art student at high school then won a prestigious spot at the Queensland College of Art, Studying Design in 1998. To this day she still loves the opportunities design has to combine both art and science into amazing spaces that bring so much joy.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

For some of our latest customer story's you can visit our website. We love all of our customers and the individual story they have to explore!

Question 4

What do you like most about your job?

Accepted Answer

We love getting a brief from a client and uncovering their own personality then translating that into the space. This combined with uncovering the hidden beauty of our clients spaces, often, that they never knew existed!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered building practitioner & who can I call as references for your latest work? Also ask them about the best and worst project experience they have recently had and why.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the process and how long will it take? At CIA designs we have a clear design & documentation process and have it outlined on our website so that clients can appreciate the steps and what is involved during each step of the process. Once we have a brief, we then provide a design programme.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are founder led. This means our founder still works on and in our projects, supported by her esteemed team. Being founder led you can be assured that the success of your project will remain as the main priority. Our founder still does the concept work and does so passionately !

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Unlike other design firms we value your input and know the project is about you! We won't steam roll you with design ideas that won't fit your budget then just expect you to find the money to pay for them! We have over 45 years of combined experience in delivering cutting edge solutions on a budget.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the space you are looking to refurbish. The classification of the space you are looking to design and the need for a building permit/ or council approvals. Budget expectations for the project.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a clear & Concise brief on the scope of the project. Have a clear idea of the budget level you are aiming to spend. Have a concise base plan of your space.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free VC initial consultation and review of your needs. This is a key briefing stage that ensures we can get to know each other and ensure we gel.

Question 12

What makes your pricing competitive?

Accepted Answer

We are agile, boutique and humble... yet award winning! Our agile working principles mean we have less overheads meaning or fees are more competitive, giving a award winning outcome without the hefty price tag.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge either via hourly rates for project sizes under 80m2 or per square metre rate for projects over 80m2. As our fees are not tied to the spend of your project, we can guarantee that the outcome and not the spend of the project stays at the forefront of our minds.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Strategy & Interior Design of Commercial & Education spaces. This includes Workplaces, Private & Public Education Spaces, Public Spaces, Lobby Spaces and Retail Spaces

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Bachelor of Design Studies (Interior) with First Class Honors,  Registered Building Practitioner,  Graduate Diploma, Feng Shui College of Australia Green Start Accredited professional

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