Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have all our public liability up to date, which is seen to yearly and we guarantee our work for 7 years

Question 2

What do you like most about your job?

Accepted Answer

We are in the home maintenance business and we love having the necessary jobs done around the house. So we love our job cause it makes the customer feel satisfied a job has been job well.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The guarantee for the labour is 7 years and our product warrantee is, in most cases, 20 years. The length of time when the job will be done is within a week to 2 weeks of deposit being made.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a very good reputation with the customers and also of our work comes from Real estate offices and Strata companies. So they keep coming back.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We have been in the roofing and guttering business since 2001. We are a family operated and owned and happy to give referrals if wanted. You can trust your job will be done on time and as quoted. Thank you

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical thing that is estimated, is it single level or two storey. That is the most common question. The rest is all the same for every job.

Question 7

What makes your pricing competitive?

Accepted Answer

We are a family business and pride ourselves in giving an honest price at first visit. There are no hidden costs. The price on the quote is the price with no extras.

Question 8

How do you normally charge for your service?

Accepted Answer

We will need to come to the site to measure up and inspect the property for an accurate estimation of the job. the owners do not need to be home as long as we can get to the back of the house to measure up. This takes approx. 30 mins. The quote is then emailed to the owner.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in guttering and downpipes including fascia covers. Replacing metal sheeting is also a common job.  We also do LEAF GUARD which is becoming very common these days to protect their new gutters for excess leaves and debris so they look good longer and last longer.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a licenced roofing plumber with 15 years experience. Our sales person is available 6 days per week. There are no hidden pricing and the labour is guaranteed for 7 years from completion.

Classic Roof N Gutter

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