Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Cleanpass is fully insured and our work is guaranteed and undertaken with rigor regardless of the size of the job.

Question 2

What do you like most about your job?

Accepted Answer

Working full-time on a flexible schedule and producing high-quality work and results is what I enjoy most about my job. Each day is a new setting with new people and new challenges enabling me to showcase a resourcefulness that can only come with experience.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does your business have Public Liability Insurance? Does your business have Workers Compensation Insurance? Does your business hold relevant Permits and Licenses? Are you staff properly trained, and are you staff provided with ongoing training?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most common question is: "how soon can you start"  My response is dependant on the the workload at the time, usually all work is carried out within 2-4 days.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are consistent and know our reputation was built on being able to deliver outstanding and a reliable service. We get things done on time, meeting deadlines and achieve high standards. We are reliable, honest, dependable and can be mobilised quickly.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Cleanpass Services owns and operate an industrial grade state-of-the-art Enhanced Hot/Cold Water High/Low Pressure Cleaning system and our Service is EPA Regulation Compliant.  We are fully insured and hold all relevant permits and licenses.  Staff are trained in the proper use of all equipment training undertaken in Adelaide South Australia where the equipment is manufactured with the manufacturer.  Staff are vetted and have Working with Children Check permits (available on request).

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Please provide any information in relation to any concerns you may have. Is the road leading to the premises located on a clearway?  Is there access town water (tap water) on the premises? Is there parking available on the premises?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide clear detailed information in relation to the work being undertaken, and ensure this information is accurate wherever possible. 2. Also wherever possible provide clear images. 3. Be as flexible.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Cleanpass are more than happy to offer Pension Discounts, Veterans Discounts as well as Referral Discounts to anyone who may be eligible.

Question 10

What makes your pricing competitive?

Accepted Answer

The ability to complete work faster, and eliminating the need to use chemicals result in having to spend less time on site and lower running costs. Our state-of-the-art Hot Water High Pressure System technology is 45% more efficient than more traditional Cold Water High Pressure Cleaning.

Question 11

How do you normally charge for your service?

Accepted Answer

Given the scope of work can vary greatly with high pressure cleaning prices can vary greatly, please contact us for a free quote.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Enhanced Hot Water (chemical-free) High Pressure Cleaning & Decontamination Services.  Rotary Cleaning Services for Harder Surfaces.  Commercial High Pressure Cleaning. Retaining Wall Rejuvenation.  Algae and Mould Removal. Graffiti Removal Services. Exterior House Washing.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Australian Government Department of Health and World Health Organisation (WHO) Certificates of Acknowledgement (15 certificate courses) including; Environment Cleaning and Disinfecting, Infection Prevention and Control. SafeWork NSW National License to Perform High RisK Work (HRW License).

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