Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have Professional Indemnity and am happy to stand by my work, whereby any errors or omissions (provided all necessary information is supplied) will be corrected at no charge. BTW this has never happened :)

Question 2

How did you decide to get into your line of work?

Accepted Answer

With a mind for logic and balance, I decided that no matter where or when, every business owner needs help and advice in the financial area of their business and I knew that was something I could do.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have helped a new business owner set up their accounting, payroll and reporting processes and watched them grow into a major national retailer.

Question 4

What do you like most about your job?

Accepted Answer

I love problem solving and ensuring things are correct. I also get a lot of satisfaction from helping businesses get started in the right way.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always ask about qualifications and registrations as well as the amount of hands on experience a service professional has. These questions may be general or specific to your industry.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A lot of questions are asked regarding compliance with tax and employment laws. My training and experience makes me able to advise in these areas and refer clients to relevant legislation.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I consider trustworthiness to be crucial to all parties, and honesty is of utmost importance to me. My clients have always had confidence in my integrity and reliability.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 20 years experience helping small business grow successfully, I know how to get the financial side of your business in order and keep it accurately up to date.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The volume of transactions is most important. 1. Number of sales per month. 2. Number of purchases per month. 3. Number of employees and frequency of pays. 4. BAS lodgements.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure you have available all the information needed to complete your accounting. 1. Business details such as ABN, registrations, owners details. 2. Bank account information such as statements and transaction summaries. 3. Details of all assets and loans.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As I am new to Oneflare, I am happy to discount my fees to get us both started on the right track.

Question 12

What makes your pricing competitive?

Accepted Answer

When negotiating fees, I always take into account the size of the business as well as the length of time the business has been operating. I have a soft spot for new business owners and love to help them get started.

Question 13

How do you normally charge for your service?

Accepted Answer

For one off jobs, a fixed fee is normally charged and for ongoing work, an hourly rate can be negotiated.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I am a problem solver that is particularly good at sorting out mess and organising records. I excel at reconciliations and am very experienced in financial reporting to third parties.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified accountant with over 20 years experience in bookkeeping, payroll, financial reporting and management accounting.  I am a certified Xero Advisor in both bookkeeping and payroll, and a MYOB Partner with years of experience. I am also a registered BAS Agent.

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