Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business with Public and Product Liability.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are passionate about IT! At Cloud Specialists we partner with the best vendors and providers in the industry to provide our customers with a single point of contact for a variety of technology needs.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our oldest customers, a Sydney-based organisation with 60 staff engaged with Cloud Specialists to provide Office 365 email migration services. After the email migration to the new system was completed the customer asked us to manage the entire IT system. The customer is now enjoying the benefit of a monthly IT Support plan with 24/7 access to a Sydney-based IT Helpdesk and proactive monitoring and management for Servers, Desktop PCs, Laptops, Network devices and more.

Question 4

What do you like most about your job?

Accepted Answer

Finding problems to solutions and solving business challenges is what really makes us enjoy what we do. We match our customers with the right technology solution or service

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Who is your typical client? As of today, we provide IT Services to Small Businesses with fewer than 10 staff all the way through to large business. Our portfolio of customers span from Construction and Architecture firms, Marketing Agencies, Education, Not For Profit, Business Services, Government and more.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have delivered IT services to businesses of any industry and size over the years. We partner with the top vendors in the industry such as Microsoft, Telstra, Cisco, VMware, Symantec, HP, ConnectingUp and many other. We are accredited by the NSW Government to provide high risk contract valued over $150,000 for a multitude ICT services to government agencies.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

As of today, we provide IT Services to Small Businesses with fewer than 10 staff all the way through to large business. Our portfolio of customers span from Construction and Architecture firms, Marketing Agencies, Education, Not For Profit, Business Services, Government and more.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What are you trying to achieve as a business? What technology solution do you have in mind (Cloud storage, Ongoing IT Support, Server Upgrade,...)  What are the pain points and frictions you are tying to eliminate?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Tell us what you are trying to achieve for your business - Tell us what your timeline is - Tell us what budget is allocated to the project

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We often have special offers and cash-back promotions available for Cloud Computing migration projects and Managed IT services plan. Subject to technical assessment and initial exploratory call

Question 11

What makes your pricing competitive?

Accepted Answer

We have some of the top computer engineers and IT experts in the market. We can provide ad-hoc resources or ongoing support for an affordable fee.

Question 12

How do you normally charge for your service?

Accepted Answer

- Hourly - On a project base - Time and material Technical assessments required before the provisioning of services commence.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our services include: - Microsoft Office 365 Consulting, Migration and Integration Services - Exchange Online Email Migration (Consulting, Email Migration, Training and Support) - SharePoint Online: Migration and Customisation (including training and support) - IaaS Consulting and Migration Services (Shared and Dedicated Server, Co-location and more) - Cloud Backup and Disaster recovery Services (local and overseas Data Centres - IT Support for Business (All inclusive, monthly support IT plans)  - 24/7 Help-desk support (Dedicated 1800 number for end user support) - Managed IT Services (Including Network Devices, Workstations, Servers, Software, Telephone Systems) - Desktop Support (Remote desktop management and troubleshooting available) - Server Support (Windows 2003 End Of Life services. Windows 2007, 2008, 2012 - Setup, Upgrades, Management) - Business WiFi Solutions - Private Network - Network Security - Network Devices Setup & Management (Firewalls, Switches, Routers) - Computer Equipment provisioning

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a Microsoft Partner with a Cloud Solutions competency, we have the expertise and experience to help you successfully migrate to the cloud. We are also Telstra’s T-Suite Partners and certified by the NSW Government for large and high risk ICT projects.

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