Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured for public liability and indemnity. We guarantee if the customer is not happy with our service to contact us and we promise to do the best we can.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always love dogs and animals and working with dogs is very theuraputic and fun for me as they are the best clients in the world. Always give you kisses after.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

In our website gallery there are two mini poodle, white - Andre and black - Shantelle. They both very matted and hasn't been groomed for a while because they had bad experience with previous groomer where they became very nervous and not letting anybody touching their feet. But after came back from COCO DOG SPA they now love to be groomed and jumping in voluntarily to our trailer!

Question 4

What do you like most about your job?

Accepted Answer

Dogs! There is not many people who can say they love their job, but we do! who don't love dogs and working with dogs and make them pretty, clean and happy and love you back unconditionally.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Where did you learn your skill? And check out their reviews on Google and Facebook and before after photos and make sure the dog is happy after grooming.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Do you do nail clipping? Yes we do 2. Do you do full body clipping? Yes, we call it hair cut. It's available in Full Groom service. 3. Do you take course to do this? Yes, Julie the groomer was graduated from The Grooming School Cooranbong, it's an extensive training for Professional Groomer and Julie also member of IPG (International Professional Groomer) 4. Do you do extra large dogs like Malamute, St. Bernard? No, we don't have the facility for extra large dogs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our grooming process is done with gentle and professional approach. We do one dog at a time with careful and detail work and no cage dry no sedation no waiting a day long in a salon in a cage dry.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I'm fully trained and qualified groomer from reputable school, The Grooming School, Cooranbong, NSW. I was trained under the supervision of Christine Speerin ICMG (International judge of dog show grooming, coordinator of Groom Team Australia, Ambassador of Purina and International Certified Master Groomer). I'm also member of IPG (International Professional Groomer) Association.   COCO DOG SPA is insured and committed to provide the best service in dog grooming services and committed to abide with International Professional Groomer policy which prioritize the animal welfare, safety and hygiene.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of dog breed and size 2. Type of dog coat whether it is thin coat or thick dense coat as this is will influence the time length in drying process 3. Location 4. Service needed. Deluxe wash, Light groom or Full Groom

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. For the dogs that need regular brushing such as poodle, bichon, shih tsu, the customers are recommended to brush their dogs at least twice a week. This is important to avoid matted hair or sharp grass seed that can be found by brushing the dog. Brushing regularly will also keep the dog's hair shinier as it spread the natural oil on the dog's hair. Less matted hair will save a lot of time in grooming. 2. Make sure the customer doesn't feed their dog before grooming as they might have bowel movement and will feel uncomfortable during grooming process and will take more time in grooming. 3. The customer can bring their own flea treatment to save money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes $10 Off for Full Pamper package which include Full groom with Charcoal scrub for skin and coat and teeth brushing with anti plaque gel.

Question 12

What makes your pricing competitive?

Accepted Answer

We use natural organic product in a very competitive price. We are fully trained and qualified to groom in safety and hygienic manners. We're using 3 step bath, means the dog will be ensure to come out squeaky clean.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge from $35 for deluxe wash which is:  * Brush out or removing undercoat * Three-step warm Hydro bath include conditioner * towel and/or blow dry * ears cleaned * treat * choice of cologne  2. COCO Light Groom from $50 * Brush out or removing undercoat * Three-step warm Hydrobath include conditioner * towel and/or blow dry * ears cleaned * face trimmed * sanitary area trimmed * pads shaved * nails clipped * treat * choice of cologne  3. COCO Full Groom from $65 * Brush out or removing undercoat * Full Body Hair Cut (Clipped and scissoring) * Complimentary flea treatment or medicated wash (by request). * Three-step warm Hydro bath include conditioner * towel and/or blow dry * ears cleaned * face trimmed * sanitary area trimmed * pads shaved * nails clipped * treat * choice of cologne  4. A la Carte (Individual Services) from $10 * Blow Dry * Nail & pads trim * Face Trim * Sanitary Area Trim * De - shed (Removing undercoat) * Medicated Wash * Flea Treatment

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We're specialized in providing services of dog washing and grooming. We're focusing on gentle approach, safety of the animal and the hygiene. We also provide medicated bath for sensitive skin.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've graduated from The Grooming School, Cooranbong, NSW and my qualification is Salon Detail certificate and International Professional Groomer Certificate and member. Our teacher, Christine Speerin is very qualified trainer with Master Groomer qualification, and she also the International Judge of dog show. She's also the ambassador of Purina, and the coordinator of Groom Team Australia and have trained us intensively through 5 weeks course with approximately total 60 dogs from many different bread.

Coco Dog Spa Dog Wash & Groom

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