Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full public liability insurance for the value of $5,000,000 should any incident occur. I fully guarantee my work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided to enter into this line of work through becoming qualified in the early years & following the path through different industries leading to a contracting life.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have many stories, but it all comes down to the successful conclusion of the work & satisfaction of the client.

Question 4

What do you like most about your job?

Accepted Answer

The things I most like about my work is the variety of fabrication or repairs & the interaction with clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should assess the task & make sure that the service professional is suitable for the work. The client should be clear that welding alone may not give the desired result.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most clients are unfamiliar with welding & the procedures involved. Sometimes the client will require us to come up with a solution for their problem. We will oblige.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have worked in the industry for 35 years, working on major projects, which require a high standard of work. We have carried out projects for building sites that require architectural finishes of a high quality & on time. We do have call backs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

35 years experience in the steel industry, from larger scale building projects, general steel/metal fabrication, and, smaller domestic projects. I am reliable, contactable and have all my own tools, and am registered.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Generally a site visit is necessary. Any sketches, site dimensions or drawings, if necessary, will be established. Obviously, a full discussion of the clients needs.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Try to assess the scope of work accurately, particularly if there are drawings available. 2. Sometimes materials can be purchased by the client. 3. Get the work area tidy & ready to operate.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special offers would be dependant on the circumstances of the work. eg elderly, or infirmed, but generally the work would be quoted as normal.

Question 12

What makes your pricing competitive?

Accepted Answer

I would always view & quote the work accordingly. Discuss the job with the client firstly & make clear the scope of work. Give a written quotation if necessary.

Question 13

How do you normally charge for your service?

Accepted Answer

I would prefer to give a fixed quotation, but some work may require hourly rate, depending on the nature of difficulty.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I try not to specialise. Structural steel & general welding & fabrication is the main area, however, maintenance of equipment & repairs are also welcome.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a trade certificate with 35 years experience in the building & chemical industries. I have been  physically involved in my work at the trade level & at supervisory level. I also have skills in drafting.

Coldi Engineering

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