Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

-Warranties continuously honoured since 1939 -Fully insured business -All new work fully guaranteed -Repair work guaranteed (e.g. what was replaced) -Manufacturers' approved warranty and service agents

Question 2

How did you decide to get into your line of work?

Accepted Answer

Company has a very long and proud tradition. Our founder commenced this locally owned business in 1939 (to service the community during WWII).

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customers have heaped praise for all types personal and business emergencies. Matters such as; a child with no sweat glands, a child in full body cast, persons seeking comfort for loved one or new child, pubs with no beer, hospitality breakdowns, computer cooling, etc.

Question 4

What do you like most about your job?

Accepted Answer

Genuinely helping people to ensure:- -Systems that truly work -Value for money -Long equipment life -Energy-efficiency -Accurate diagnosis -Backup service -Customer satisfaction

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

-How long have you been in continuous business (recommend 40+ years) -What is your working capital -Has the organisation ever done a 'park and fly' (gone broke only to trade again) -Do you have dedicated service staff (verse installers) -What are your dealerships -Do you have in-house engineering

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are all air conditioning brands the same? Much like motor vehicles there are systems for; different needs, different budgets, more reliable brands, those with better backup, those with better energy-efficiency, etc.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

-Newcastle's longest and most trusted air conditioning company -Continuously trading since 1939 -Often same day or next day servicing -Fully licenced -Skilled, competitive and honest

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

-Newcastle's longest and most trusted air conditioning company (since 1939) -Skilled, competitive and honest -Select the right equipment that works to suit your application and your budget (multi-brand dealership) -All your after sales servicing & maintenance needs carried out by our dedicated service department -Recommended manufacturers' warranty and service agents

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-Servicing: fault must be diagnosed -New Equipment: heat load of conditioned area, location of services, type of electrical power (single or three phase), usage patterns, etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

-Write down or video what a system is doing, particularly if an intermittent fault -If suspect system is faulty - typically turn off -Turning power off at meter box can clear manufacturers' fault codes -Make sure access is clear and unrestricted

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers typically receive same day or next day servicing (in all but the most extremely weather conditions and circumstances)

Question 12

What makes your pricing competitive?

Accepted Answer

-100% locally owned (no capital city head office overheads) -Small enough to be efficient, but large enough to have economies of scale, backup servicing and range of skills -Bulk purchasing of air conditioning systems -Premium manufacturers' dealer pricing

Question 13

How do you normally charge for your service?

Accepted Answer

-Charge based on call, on-site time & necessary materials / spare parts required -No hourly minimums. Labour only charged in 15 minute increments. -Competitive, skilled & honest (continuously trading since 1939)

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

-Daikin, Mitsubishi Electric, Actron Air (but all brands serviced & maintained) -Energy-efficiency -Design and construct projects -Both standard and premium homes -Commercial & multi-story, including VRF/VRV -Chiller systems  -Packaged systems

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

-Fully qualified, licenced, insured and manufacturer trained HVAC+R technicians. -Backed by in-house engineering -Tens of thousands of happy customer and successful projects -Recommended manufacturer warranty and service agents

Coles Refrigeration & Air Conditioning

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