Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. we have $20 million public liability insurance. We also have a " happy or its free" guarantee for all of our clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Cleaning is a great line of work for people who like a flexible work / life balance. Many of our cleaners have young families and this is a great business for them to earn a living and whilst still spending time with the family.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We're very proud of the fact our cleaners donated a lot of free time to help with the 2011 flood clean ups in Brisbane.

Question 4

What do you like most about your job?

Accepted Answer

We like helping our clients do the things they really don't want to be doing. We like presenting their workplace ready for their clients or customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What type of cleaning so you specialise in? Does your cleaners have national police checks done? Are you correctly insured? Do you have back up? What happens when my cleaner goes on holiday? Do you clean day / night / weekend etc? Do I pay if I'm not happy? Do you have lock in contracts?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

As mentioned in a lot of the other questions, we're usually asked for a free trial. We're asked if the cleaners are security screened. We're also asked about insurance.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All cleaners have a national police check. We can offer many testimonials from current clients. A "Happy or it's free" guarantee means that if we do a poor job, we don't get paid. We lose money. This gives you the confidence we'll do what we say we will.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

No lock in contracts Happy or its Free Guarantee First Clean Free $20 million public liability insurance    Call us on 1300 133 358.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Ideally we'd like to do a site visit ask you a few questions about your cleaning requirements, timing, budget etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be very specific about your cleaning requirements. Where we can save you time, we can save you money. 2. If you have one, give the cleaning company a budge to work within. We can re-figure the scope of works base don the budget. 3. We'll over the first 4 cleans for free for any regular cleaning

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our usual policy is the first clean is free. For Oneflare customers we will offer the first 4 cleans for free.

Question 12

What makes your pricing competitive?

Accepted Answer

Quality training, equipment and people are vital. Cleaners are rewarded for providing quality cleaning in a time efficient manner. By doing this, we can keep pricing competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a bespoke quote and scope of works for every client. We work towards clients budgets whilst providing a scope of work to satisfy the clients cleaning needs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our core specialty is regular cleaning. This means cleaning your premises at least once a week and anywhere up to 21 times per week. The may be offices, schools, childcare, medial or gyms etc.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our cleaners are fully insured, have national security checks in pace and are fully trained. We use top of the range cleaning equipment and chemicals.

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