To meet our high standards, all verified business qualifications have been reviewed by Oneflare.
Our main computer crashed and when it started again our data and email was all gone. 2 years of business data gone. CvCU got it back and saved us. Life savers... I would recommend family friends and associates to cvcu without hesitation Scott, Artarmon.
14 Feb 2014 (last edited 14 Feb 2014)
CvCU is awesome. Peter has been helping me over the last few months and has saved me lots of money with his trustworthy service. Friendly and communicates with you from start to finish. I would not hesitate to recommend CvCU to anyone. Thanks Dot
13 Feb 2014 (last edited 13 Feb 2014)
What a great communicator. Peter resolved all my issues including recovering a uni assignment that I had lost. He also setup my printer so I could use it wirelessly throughout my home. He tuned my laptop and now its running like the day I got it. I've already recommended CvCU to my family and fri... What a great communicator. Peter resolved all my issues including recovering a uni assignment that I had lost. He also setup my printer so I could use it wirelessly throughout my home. He tuned my laptop and now its running like the day I got it. I've already recommended CvCU to my family and friends. Read more
13 Jun 2013 (last edited 13 Jun 2013)
CvCU Computer Services offers the following services:
Frequently Asked Questions
Why should a customer hire you over another service provider?
CvCU provides affordable same day computer repair services for home and business. We have been looking after people's computer needs since 1995 and we pride ourselves with our customer care. Our customers are informed prior to any repair being performed what it will cost them.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We are experts in data recovery, computer upgrades and virus removal and have been providing affordable computer repair services since 1995. Our principal engineer is a degree qualified electronic engineer. All this experience and knowledge to help solve your computer issues efficiently.
Is there a particular aspect of your trade or industry that you specialise in?
CvCU specialises in virus removal and data recovery services. Most computer repair centres and technicians take the easy path, by re-formatting your computer rather than trying to remove the virus. By removing the virus your data is safe and the programs do not require to be re-installed, saving you time and money.
How do you normally charge for your service?
If I am familiar with the problem or have seen it before I offer a fixed price. Customers prefer this given they know up front what they have to pay. If the problem is a more complex one or requires more than 2 hours of work I charge by the hour.
What makes your pricing competitive?
My pricing is competitive because of the value it offers. I do not want customers who don't realise this and simply want the cheapest price. Fix it right the first time. In the long run this will be of more value to the client.
Are there any special offers you would like to offer to Oneflare customers?
One flare customers will be eligible for a free Targus Laptop or Tablet cover/sleeve when they spend more than one hundred and twenty dollars on any service, or if they refer a friend, associate or family member.
How can a customer save money before you start the work? Please give 3 tips
At CvCU Computer services we try very hard to let the customer know up front what they will pay. In some circumstances this is not possible however. In these circumstances we will provide a troubleshooting fee which allows to come up with a quote and if the customer agrees, this fee is taken off the price, otherwise the customer simply pays the fee and we return the computer.
What are the typical things that you need to know before you can provide a quote to a customer?
1) The operating system
2) The age of the computer or laptop
3) An accurate description of the problem and how long the problem has been occurring.
4) Customers location and whether it is a business or residential computer/laptop
What questions do customers commonly ask and how would you answer them?
Without doubt the most asked question is Why did I get a virus when I have anti-virus software !!
No matter what anti-virus package you run, it may miss something. Different packages may miss different things, but there doesn't seem to be a single package you can count on to catch everything. So it's possible to still get infected even though you're anti-virus tools are completely up to date.
What makes you the most reliable and trustworthy person for the job?
In the I.T. industry quality and reliability are the most important factors so why wouldn't that apply to service. It does , even more so. CvCU computer services offers fast same day service without sacrificing quality. We like to think of ourselves as your technology partner.
What questions should a customer ask to hire the right service professional?
The customer needs to determine the following:
1) Can I trust this person, after all I am entrusting my precious memories and possible business information
2) Is this person knowledgeable,
3) Can I understand them, do they communicate well
4) Are they good at what they do and are their prices reasonable
What do you like most about your job?
Every day is different and you've heard the old cliche that variety is the spice of life. It's so rewarding walking in to someone's house or business and helping them resolve their issues and removing their frustration. We get it, technology can be frustrating, and that's where CvCU steps in and helps
Do you have a favourite customer story you would like to share?
I will never forget the day I walked into this lovely ladies house and she had tears in her eyes. Her hard disk crashed and she thought she had lost all her precious memories as she had not backed up the photos, especially those of her childs christening. Two hours later I was able to phone her and tell her that we had recovered her data. It was like she won the lottery , she was so excited and grateful.
How did you decide to get into your line of work?
I was working for a great aussie technology company, great place to work great people. Unfortunately we were taken over by an American group that wanted to change the culture and instill their values. I like people wanting to work with you and for you because you are a good leader and mentor, not out of fear, which is how they operated. I decided to split and create CvCU computer services and have never looked back.