Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All my work is guaranteed all parts are covered by a manufacturers warranty. Most parts are covered by a 12-month warranty unless otherwise stated

Question 2

How did you decide to get into your line of work?

Accepted Answer

I first saw computers in High School I found them fascinating, I got involved with the TRS80 machines learnt to program in basic then dos and fortrand. I had an industrial accident early in my 20s and turned a hobby into a business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All customers have a story. From the person who left a bootable cd in their machine, To the one that had a possum pee on their laptop. Id love to share your story and fix your troublesome equipment

Question 4

What do you like most about your job?

Accepted Answer

I like getting to know my clients, fixing their computer problem and seeing happy people when I leave knowing I have done my job well

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have they been in the same business and will the person explain what is happening in plain English and not geek-speak

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What brand of computer is the best? All parts are manufactured in a very few countries and out of only a few factories I recommend people look for the fastest processor with the most ram and hard drive space that they can afford

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've been servicing customers for over 20 years. Customer service is the main area of my business unless my customers are happy I would not have a business

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have worked in the industry for over 20 years subcontracted to some of the most well-known computer companies in Brisbane holding very high customer satisfaction rating I warranty all work and try to satisfy my customer's needs for fast and efficient repairs at a good price.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

type of computer, laptop or desktop, model which operating system (what version of windows) it is running and a description of the problem.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1: If no internet turn your router or modem off at the wall wait 1 minute before turning it back on then check the internet. 2: If the computer or laptop has a problem turn the device fully off then restart the machine it may fix the problem. 3: Check your subscription or internet bill is paid.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I'll give Oneflare customers $5.00 of there service excluding parts limited to the first - 20 customers to book a service with me

Question 12

What makes your pricing competitive?

Accepted Answer

I have subcontracted for the most well-known companies and my charges are about half of what they are charging for the same work

Question 13

How do you normally charge for your service?

Accepted Answer

I take most cards $80 for the first hour and $65 for every hour after that invoiced via email onsite

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in all computer problems with windows based machines from virus removal to full reinstalls and data recovery, networking and general operation problems and questions

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in the industry for 20+ years here in the Brisbane region have run 3 successful Businesses subcontracted to the most major names in the computer industry helped with the original think tanks and development of the internet in the early '80s

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