Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are covered by public liability insurance and we guarantee our work to be of the highest quality. We also have a no fix no fee promise.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Being a computer tech can come either from a desire to want to learn the newest technologies and systems or simply from it just being in the blood. All the staff in our business are subject to both of these.

Question 3

What do you like most about your job?

Accepted Answer

We love all things tech and are always the first adopters of new technologies. Being on the front line of innovation definitely has it's advantages as we constantly have new toys to play with. We are also customer focused making sure that your tech resolves the issues and leaves you with a smile.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for an hourly rate up front, make sure you understand the work about to take place and above all make sure you're confident that the tech will be able to provide what you require.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most asked question we get is can I trust the cloud? In short, yes and you very much should. Make sure you use a reputable provider such as Dropbox, Microsoft or Google.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All the staff in the business are local boys who grew up in Melbourne. With a strong community presence and excellent reputation you'll know that your job will be completed within time and as fast as possible.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a locally owned and operated business focused on our clients. Making sure that you are happy with your service with us is our top priority.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Good things for us to know are what the model of computer and exact issues are. For example "I have an HP envy 8160p that has a problem with emails not sending correctly from Outlook"

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have everything turned on waiting for the tech. 2. Have all questions written down ready for when the tech arrives. 3. Be prepared with any passwords and login information that may be required.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For our Oneflare customers we offer a free domain setup on any new Microsoft 365 subscriptions for customers without a valid domain.

Question 11

What makes your pricing competitive?

Accepted Answer

We provide a high level of service that would normally cost hundreds of dollars per hour at far more affordable rates.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge either via cash, Card or transfer. In some situations we can also provide on-invoice services. Should you have any questions just call!

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all things tech meaning if you have an issue with anything, our staff will be able to help you out.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our technicians are Microsoft and Comptia qualified with 20 combined years in the industry making our staff the best in the business.

Connect (Aust) Pty Ltd

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