Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and are happy to provide our insurance certificate of currency upon request. We guarantee you will be 100% satisfied with our work or your money back!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our background in commercial construction is highly regulated and requires us to think innovatively. We perceived a need in the tree removal industry for a safer method of tree removal.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently completed a very high risk tree removal in the Adelaide Hills. The gum tree was very wobbly due to being dead and was unable to be removed by a climber. The customer was happy as they had the dead gum removed along with their concerns about falling branches on cars or people.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy being able to provide an innovative, safe, cost effective solution for our customers. We take pride in providing a professional service to the industry and love hearing feedback about our impressive machine.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. seek at least one other quote as this will assist you in working out the most cost effective way to remove your tree(s).  2. seek onsite visit prior to work commencing as this will ensure no cost overruns.  3. request insurance certificate of currency from any workers you engage on your property

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you insured? Yes 2. Why is your quote so competitive? Our machine is efficient which enables competitive quoting. 3. Do we work with commercial tree removal businesses? Yes, we have a number of companies who engage our machine where a tree climber cannot access the tree.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 20 years in the construction industry, our machine is the premier method of tree removal in the country. Our specialist crane operator has been in the industry for over 15 years. We welcome you to visit our social media pages to read examples of our happy clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our machine is the first of its kind in Australia and was designed to minimise risks associated with the traditional tree removal method. Trees are removed to the ground in a controlled method via remote control avoiding damage to the property and danger to the operator. We are also fully insured. As an additional safety measure, the truck is designed to carry an open top container giving it the ability to take away all debris from site. This furthermore removes the need for chipping on site as all material is taken to a controlled environment to be processed, minimising the need for unnecessary dangerous manual handling on site.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. How do we gain access to the property? 2. How tall/wide is the tree? 3. Are there any overhanging powerlines near the tree? 4. What type of tree is it? 5. What is the location of the property where the tree is to be removed?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. seek at least one other quote as this will assist you in working out the most cost effective way to remove your tree(s).  2. seek onsite visit prior to work commencing as this will ensure no cost overruns.  3. request insurance certificate of currency from any workers you engage on your property

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As we are new to the market, we are offering special prices prior to Christmas. Call us on 1300 101 873 for an obligation free quote.

Question 12

What makes your pricing competitive?

Accepted Answer

Our machine is extremely efficient which enables our pricing to be extremely competitive. With a 26m reach, we can remove tall trees to the ground far more quickly than the traditional tree removal way.

Question 13

How do you normally charge for your service?

Accepted Answer

All work is quoted per job and invoiced upon completion with 7 day payment terms. We also provide discounted rates for larger jobs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

In addition to working with the general public, we also work alongside commercial tree removal companies to assist with tree removal where it's too dangerous for a climber to remove the tree.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a strong foundation in Commercial Construction, the Hierarchy of Risk Control forms the basis of our method of tree removal.  Our business is fully insured for any works carried out. Our specialist Crane operator has been involved in the Crane Industry for 15 years.

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