Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We do the utmost to insure customer satisfaction within the outline of the specific job. We give measurable specifics such as shoot/edit time film length and equipment use in order to be aligned with clients expectation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started my passion for photography 25 years ago doing under water photography.This unusual start paved the way to study of film and photography and a full time career since 2004

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favorite customers is " Sculpture by the Sea". Working for the art community requires a high level of understanding of the individual's creative process as well as fresh eye and highly creative approach.Being able to document an art work and surprise the artist who created it, is great.

Question 4

What do you like most about your job?

Accepted Answer

finding the core of each story and molding it to the client's needs. Having a clear understanding of what you are doing and how you are going to do it helps us be original, achieve excellence and let the story dictate the style.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Find out if the provider poses the relevant skill for the job. Find out the creative approach for the job beyond the basic needs.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

cost ? the most common question is related to cost.In many cases there is very little information on the job and our job is to try and gather as much information in order to provide a fair quote. Equipment. Sometimes we are requested to use irrelevant equipment to job.we alert the client.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We make sure to always be on time deliver on time and on scope and do the out most to provide an excellent service each time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Tuned to client needs, creative, enthusiastic,think out side the box can work with limitations and turn them to an advantage,honest , hard working.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Job information and needs may vary between jobs. For events : location, time table,program,number of guests,special client needs. for content: Who are you targeting (demographics)?what are you trying to achieve? where will the materials will be used.Duration of shoot,edit and film.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Consult us before work commences,provide as much information as possible in order to get an accurate quote.Ask for ways to save on production cost.  Provide clear and consistent instructions. Stick with original plan,changing the plan and altering shoot/edit time may effect the final cost.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

In many cases we come across situations where the request of the client may not be aligned with his needs. We are more than happy to provide a free (30 min) consultation exclusive to Oneflare customers.

Question 12

What makes your pricing competitive?

Accepted Answer

We work hard to provide a creative high quality product at competitive prices.  It is in our best interest to provide high quality at low cost.

Question 13

How do you normally charge for your service?

Accepted Answer

We rely on our experience ,customer needs and customer information analysis to quote each job individually (starting at 3 hours minimum).

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Web content video/photo Music video/photo Corporate video/photo Event video/photo Personal Biography films Construction video/photo Documentary films  Art films and artist profile films

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a combined experience of over 20 years in photography and film.My education includes courses in photography,cinematography.documentary making, drama TV and film both in Australia and abroad.

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