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Frequently Asked Questions
Why should a customer hire you over another service provider?
We are 6 year veteran users of Xero and have over 100 clients using it. We are leaders in the online (cloud) accounting space and use our wealth of knowledge to advise clients how they can automate their businesses.
We now also offer services on Quickbooks Online.
What experience, skills, qualifications or training do you have to make you the right person for the job?
The principal has over 25 years experience in the accounting profession. He is a BComm (Acc) and a CPA. We are registered BAS Agents with the Tax Practitioners Board and members of the Institute of Certified Bookkeepers. We are Xero Gold Partners and Intuit QBO Pro Advisor.
Is there a particular aspect of your trade or industry that you specialise in?
We specialise in the setup and training of new businesses on Xero or Quickbooks Online. We also provide support to those clients who would prefer to do the bookkeeping work themselves. We call this the Helping Hand".
How do you normally charge for your service?
Most of our work is billed on a fixed fee or fee for service basis. Support type work can be based on an hourly rate if required.
What makes your pricing competitive?
We are not the cheapest, nor are we the dearest. But our service speaks for itself. Give us a call to find out why we are highly recommended.
How can a customer save money before you start the work? Please give 3 tips
Do the bookkeeping work themselves and we only provide support
Ensure all bank accounts are reconciled correctly
Ensure that all paperwork is available for checking
What are the typical things that you need to know before you can provide a quote to a customer?
We provide our quotes based on an a review of the file or work. Without reviewing what has been done or required it is extremely difficult to quote a price. This helps you because we can more accurately tell you what the work will cost.
Are you an insured business and do you guarantee your work?
We have Professional Indemnity insurance which is required by the Tax Practitioners Board for registration as a BAS Agent. We also have Public Liability insurance.