Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I guarantee you will see improvement in the consult and the dog happy to learn, so you know the methods will work for you after I leave . A long term reliable behaviour change is dependent on your repetition and consistency, but the method I show you to teach your dog is easy, not time consuming and gets relatively quick results . I offer lifelong support and advice after the consult and if a second visit were required for the same problem you will not be charged .(This has only been needed twice and both occasions the client admitted to not following the plan , the dogs did it perfectly when we did it according to the plan , but I did not charge them again )

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

private one to one consult - social distance , handwashing. Other measures can be discussed.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Trained my first dog when I was 12 . Later I bought an abused and neglected rescue horse(had been beaten ) and rehabilitated her. She taught me the power of reward based training and the damage done by punitive methods .Always wanted to train assistance dogs so did the course and started getting calls for behaviour issues .

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

They are all special one way or another . If I had to pick one , it would the dog whose owner cried during the consult when her very reactive dog chose to stay on its bed totally focused on me and not aggress to the people passing the gate only a few feet away ,after biting some one in the street and being put under a council order.

Question 6

What do you like most about your job?

Accepted Answer

Seeing my clients' happy proud faces when they how see how quickly their dog catches on and wants to work when trained using creative learning techniques .And seeing happy motivated dogs totally focused on owner and not at all interested in things that pre consult triggered reactive behaviour .

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified? What method do you use ? Exactly how will you train dog ? What tools will you use ?What happens when dog gets it right ?What happens when dog gets it wrong ?What follow up and support do you offer ?What resources will you give me?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How will you train my dog ? and the answer is by teaching the dog to think not react , by teaching the dog 4 concepts that solve every problem you will ever have - disengage from trigger , focus on owner , proximity to owner is the best place, and value in staying in place - and doing this by way of fun and rewards so your dog couldnt care less about that distraction or trigger . They only care about what fun thing you are going to do next... .And how long will it take ? This is dependent on how often you do the techniques but my clients usually see a difference in the consult and say they have a different dog the next day. Reliable results are usually achieved within weeks . Catching and rewarding behaviour will get you a very fast result .

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I love dogs and want them to have great happy fun lives in forever homes . I want owners to have the best relationship with their dog . I am open and upfront about everything involved, encourage questions , urge people to choose non punitive scientific methods, provide a huge amount of resources and am always available to support and advise my clients after the consult . I want a happy dog and a happy owner .

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

I teach you to teach your dog using principles of psychology and creative learning so you never need a trainer again. I offer you life long advice and support included in the price . This method is easy, fun, relatively quick, and your dog will love learning .I am a qualified reward and game based trainer and have over 74 5 star reviews between Facebook ,website, and One flare .

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Fixed price consult cover s all problems and all dogs that live together . I am training you as well as your dog .

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save time by reading the training theory notes I supply and and applying it to every day life before the consult , and by doing the prep work eg teaching your dog a verbal markeras per instructions , pre consult

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Not at present but watch this space !

Question 14

What makes your pricing competitive?

Accepted Answer

For $500 you get 6 hrs of hands on instruction, detailed notes covering theory(so you never need a trainer again because now you know what they know ) and over 50 common problems and skills training, plan to follow and follow up, advice and support for the life of the dog . For $800 you can have 2 sessions of 4 hrs each if you prefer . I dont charge for travel within a 90 min radius of nth east suburbs which covers most suburbs of Adelaide and some country areas. Further is negotiable . Video calls and the set of notes are available at cheaper price . One on one obedience and walking service( in my local area only ) at $35 per hr (I come to you )

Question 15

How do you normally charge for your service?

Accepted Answer

$500 for one consult of average 4- 6 hrs (as required ) , includes theory, practical, plan, notes, and follow up . Alternatively if preferred you may have the consult as 2 sessions of 4 hrs each at $800. No travel charge within 90 min one way radius of nth eastern suburbs of Adelaide (further is negotiable ) . Complete set of over 50 detailed notes on common problems and skills training is available without consult for $200. Layby is available .

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Problem behaviour , obedience , assistance skills , substance detection (eg low BSL s , injured wildlife ) /tracking , puppy selection and training,

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

National Dog Trainers Federation of Australia certificate 3 trainer . Qualified to fix behavioural problems using psychology , teach obedience , assistance skills and substance detection and tracking skills . 30 yrs experience in training dogs cats and horses using positive techniques. Further learning under taken online through Absolute dogs (England ).

Denali Dog Training

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