Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have public liability + a store front so all work is guaranteed. Unlike random onsite techs we cant hide if the jobs not correct.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was always a bit of a nerd :)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We get the biggest kick out of jobs that other stores fail to do. When we get the customer all sorted we have a friend for life.

Question 4

What do you like most about your job?

Accepted Answer

Getting the best outcomes for our customers. Also the community we have built around the store.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have a store, how long have you been in business. Also have you done this kind of job before?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Should I upgrade or replace the computer. If the system is under 4 years then upgrades are normally worth it. However after that we would like to know what you use the PC for & make sure if we do upgrade it will fix the problem.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are one of the largest locally owned computer stores on the Gold Coast. With a 17 Year track record.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Family run & one of the highest rated + longest running PC stores on the Gold Coast

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Whats the problem.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Know your passwords 2. Have the devise on and ready to show us whats wrong 3. Be home for the appointment

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% Off Onsite Service

Question 12

What makes your pricing competitive?

Accepted Answer

Years of knowing what our competitors are doing. We have long serving relationships with suppliers & purchase at the best pricing.

Question 13

How do you normally charge for your service?

Accepted Answer

In store or invoiced

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Customized PC Solutions. Need something outside of normal? CAD, 3D, Design, Video we do the lot!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Diploma Of Network Engineering + backing of the store for all onsite repairs.

Dirkwoods Computers

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