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Frequently Asked Questions
Why should a customer hire you over another service provider?
We take attention to detail, making sure that you get what you want. We have many repeat customers because we look after them. We always answer emails and phone calls in a timely manner. Photos are usually delivered in 24-48 hours from the shoot.
Is there a particular aspect of your trade or industry that you specialise in?
Our team has been shooting weddings, portraits, glamour, fashion, commercial and real estate photography since 2009. We have many satisfied customers in all these areas. Our work has been published in albums, wall art, books, international newspapers, magazines and websites, real estate brochures and signs.
How do you normally charge for your service?
Our pricing is normally as follows:
Portraits - deposit of 20% and the balance at the shoot.
Weddings - deposit of 50% and the balance on delivery of samples
Commercial work on invoice after work is complete.
How can a customer save money before you start the work? Please give 3 tips
Provide us with sample ideas and concepts before the shoot. We love to know what style and ideas you like and want to create and will work with you t achieve the shots you want.
What are the typical things that you need to know before you can provide a quote to a customer?
We need to know where you want the shoot, what time of day and for how long. We need to know if you need makeup and hair provided as we can provide that service as well.
Are you an insured business and do you guarantee your work?
We are insured for public liability and our equipment and will guarantee our results. Our previous work speaks for itself, and our customer testimonials are our rewards.
What questions should a customer ask to hire the right service professional?
Always ask these questions of a photographer and you generally need a yes.
Do you shoot in RAW?
Do you use off camera lighting?
How many edited images will I receive?
What do you like most about your job?
We love capturing customers faces and smiles as they enjoy themselves at a wedding, party or on a shoot. Those moments are unique points in time and being privileged to be part of them is amazing. We love to ge the moments that bring a smile to your face when you see them.
Are there any special offers you would like to offer to Oneflare customers?
Every one flare customer who spends over $300 will receive one complimentary 12"x 8" glossy print from a photo of their choice from the shoot. We love to see our art printed.
What experience, skills, qualifications or training do you have to make you the right person for the job?
I have paid for professional training courses relevant to the specific photography I do. We now provide training courses to up and coming photographers and have 2 apprentices we are teaching as well.
We have been operating a successful professional photography business since 2009.
What makes your pricing competitive?
We pay public liability insurance which means we cannot compete with backyard uninsured photographers. However we operate a mobile business that means we don't have to pay for large studio rent that we have to pass on. We can rent studio space specifically if needed for a job.
What makes you the most reliable and trustworthy person for the job?
Ask out customers and check out our webpage for their testimonials. We turn up on time, charge the quoted rate without hidden extras, and act professionally and ethically at all times.
What questions do customers commonly ask and how would you answer them?
Q. Can you do something different from the regular boring photos we see? A. Absolutely - we hate boring. Every customer gets what works for them, not shoeboxed into the same tired poses and locations and white shirts and blue jeans stereotypes.
Do you have a favourite customer story you would like to share?
Chloe’s Grandad came to us for something special. He bought her a nice dress, we provided makeup & hair & a photoshoot and hetook her out to dinner. Lucky Chloe! She very nervous when she arrived but an hour in the makeup chair had her relaxed and we got some gorgeous photos for her and her grandad.
How did you decide to get into your line of work?
I just love taking photos of people. Many people said you have a talent for that - so I took the plunge invested in the gear and the training and have never looked back. I love shooting people and giving them photos they love too!