Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have Public liability and general Business insurance we can not as no other manufacturer will either guarantee software or data (we will usually bear some costs if within a couple days of our work we as do our suppliers do guarantee new hardware that is bought and sold via us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had an interest in computers and have also been in many sales type jobs over the years and recently while working for a major electronics store I found there was a no. of holes in the community I felt i could fill, if I went out on my own.

Question 3

What do you like most about your job?

Accepted Answer

Love working with and learning more each day about all the new technologies out there. And I have a passion for consulting with my customers rather than always trying to hard selll all the time

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business? What are some of the jobs you have performed? Are you available when The customer needs you? What are some of your services you provide and when?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We get a lot of customers ask how could this happen to them or what was it that caused the issue, we do as a general policy try to show them some of the things that might of contributed to their problems and we also start to teach them some things they can do to help minimise the potential threats. like for example :- we teach them how to install things properly how not to get toolbars and searchengines , how clean and back their computer more regularily and to also encourage them to join up to our regular VIP Quarterly Computer Maintenance Program.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We dont just take your computer to the back of the shop do our work take your money and never explain anything to you.  We have a mobile policy where by we will try and fix your computer in your home and or business whereever possible so you can sit and chat to us while we work. Or we will always endeavour to bring the computer back to you (if we have had to do the work in the shop) so we can sit down over a cup of coffee and show some of what we have done and how to prevent the same thing happenning again, and make sure you are happy with everything before you pay us and we leave.  and once we have left we are always avail for further enquiries on the phone 7 days a week.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

one of the most important factors to consider in the south east qld is that very few Computer Techs (outside of major cities) are as flexible as us. We have a shop in Wondai open mostly (8.30am to 5.30 pm mon to fri and 9am to 1pm saterday) however we are also available 7 days a week 7am to 10pm in your home or business or via remote login or phone.  We also are prepared to travel in a 4-6hr radius and beyond if youre happy with travel costs and or a couch to sleep on. Plus we are a Telstra Agent and can do most things in your home or business (re telco issues)

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the Operating System  Approx age of Computer. is it under warranty. what your current security you are using.  have you backed everything up recently. is it a business computer or residence only (we have a Priority service available as well)

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

we charge $90 + Gst / hour However as a lot of issues are maintenance related. we can save the customer some money by incorporating their issues into our VIP Quarterly maintenance Program which will cap the cost at $160+ gst + travel expenses. (maintenance can be approx 6 hrs + )

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

for month of April we will offer 5% discount on any completed services provided if you are a Oneflare customer. and If you can also find at least 5 friends or family members and they also complete a transaction with us we will give the first customer a further 5% of their next transaction.

Question 11

What makes your pricing competitive?

Accepted Answer

We try to keep costs down and we also Provide Quality of service including continued after care service. We are open and Honest about work done and always like to repair in the Home or Business where we can.  We are also 7 days a week and available from 7am to 10pm

Question 12

How do you normally charge for your service?

Accepted Answer

We Have a Base Rate of $90 +gst per hr and $60+gst / hr for travel expenses  we have a min call out rate of $45+ gst and $10 / 30 mins on the phone (first 30 mins is free)  we also charge a flat fee for our VIP Quarterly Maintenance Program @ $160+gst (+ travel costs)  & Re-install Windows @ $220 +gst  we also do teaching in the home @ $50 / hr (+ travel expenses)  Other costs are on a job by job basis

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

our core business is offerring a piece of mind VIP Quarterly Computer Maintenance Program (cars need servicing regularily so do computers) we can do this in your home or business (if local we'll do it in our Office)  we also offer Telstra services 7 days a week in your home or business. We also offer a same day service for all travellers passing through our Sunny Qld Region.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We Have over 25 years of various sales skills we bring to the table (however we prefer to be more of a consultant and discuss with you your needs and wants and try and bring together a complete deal for you.) we have over 10 years computing experience 7 yrs running our own business ( we may not be perfect but we are always willing to learn and always trying to improve )

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