Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My work is guaranteed and customer satisfaction is a focus of my business. My business has a good repeat clientele as proof of the quality of my job.

Question 2

What do you like most about your job?

Accepted Answer

That I am able to help clients who otherwise  may have had difficulty finding someone to do the job for them. To be able to provide a good service and good quality job for my clients.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have an idea of what they want and a brief description of the their needs for the job and ask the service professional they contact if they are able to fulfil these requirements.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask many and varied questions I pride myself in being helpful to all of my customers and giving strong and solid advice based on my experience and knowledge.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My repeat clientele shows I have a proven track record in good customer service successful job results and satisfied customers.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

I have over 30 years experience a repeat clientele and welcome new clients. Customer satisfaction is my focus delivering a completed job as requested with a helpful courteous and caring manner.I am punctual reliable operate a clean and tidy work place and respect the client's privacy and property.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The customer needs to give the job some thought to know what they want so professional advice can then be given.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Depending on the job the customer can do some of the preparation. If they have more than one small job be prepared and have them done together to save costs for multiple jobs done separately. Think about and research the detail of what you actually want to save costs from change of mind.

Question 9

What makes your pricing competitive?

Accepted Answer

I do not have the overheads of renting and operating an office or showroom space or the outlay of the cost of extra staff.

Question 10

How do you normally charge for your service?

Accepted Answer

The payment for smaller jobs is invoiced and due on completion of the job and can be paid by direct bank transfer or by cash. Larger jobs require a deposit to cover ordering required materials.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in small jobs especially repairs needing to be done promptly. I also specialise in unusual jobs requiring more detail or extra thought and a different application or approach to the usual, the type of smaller work which is often not accepted by larger companies

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 30 years experience working in the building industry.I have up to date knowledge and I am reliable and punctual. My skills enable me to deliver an excellent job and provide good service.I have the ability to listen to the clients requests to successfully achieve the desired result.

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