Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we offer warranty and guarantee, depending on the nature of the business. Please ask before making any deals with us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I used to spend hours repairing computers just for the fun of it. And yes, helping people for free, too!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not exactly a favourite story to share, but my customers used to call me late at night and I would have still helped them with their problems.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy fixing things and seeing a smile on my clients' faces. I enjoy developing new friendships with my customers. Your satisfaction is my pleasure.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you think you can do it? 2. How long would it take to get it done? 3. How much are you charging?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much would it cost?  It depends on the nature of your problem, but we will try to give you the best quotation possible.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are just starting out as a business and building a reputable brand name is our priority at the moment. Yes, we strongly appreciate and value your reviews and positive feedback. We need it.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are about to get registered as a new business, so please be patient with us. We lost 60 points because of that, but if you would be patient, you would see it pretty soon.  We are a Christian company, started here in South Australia. We are more affordable than others and we are honest people.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. A picture/screenshot of the item involved. 2. A detailed explanation of the problem. 3. Brand and model number if possible. 4. Your location.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. We offer FREE quotations!  2. We come to you, you do not need to come to us! 3. We offer FREE consultation!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

OneFlare customers who come to us would have a special deal on their next service with us. Just request for a promo code upon payment and we would be sure to give you that special rate.

Question 12

What makes your pricing competitive?

Accepted Answer

We are located a little off Payneham road, and can get around quite easily. That would cut down on transportation costs which is good for everybody.

Question 13

How do you normally charge for your service?

Accepted Answer

If you can show us a quotation from another person, we would try our best to beat it. It's that simple.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in repairing computer related products, but we offer services in other areas as well, such as transportation of furniture including packaging if necessary.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have more than 5 years experience in the IT industry and hold a Diploma in Information Technology (Software Engineering).

Elisha Mobile Universal Solutions (EMU)

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