Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured with Biz Cover up to 20 Million. All units or site work have a guarantee to insure the client can have that comfort of quality workmanship.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always wanted design and fabricate parts or assemblies.Helping people to achieve what they needed. I also really do enjoy working with people.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Knowing the customer needs make everything easier. The customer needed a printing roll stand for there printing table tat can lock onto the table and be stable. The design was made and approved. Within no time the frame was fabricated and delivered. The customer was happy with the product/service.

Question 4

What do you like most about your job?

Accepted Answer

Working with people..Standing back and feel proud of the work that's been carried out. Customer satisfaction is even more a rewarding at times.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How soon can you start? How long will it take? What is the best and effective way to complete the task?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How quick can you have it done? As soon as you except the quote and pay the deposit.Then lead time specified will be confirmed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Years of experience in the Office (Design) and on the floor ( Fabrication/welding). Reliability and responsibility goes hand in hand with quality.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Honesty and quality on time! We assist from concept to design and finally the installation if required. Friendly with a quick turnaround of your project.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) The concept and size of the project. 2) Time frame. 3) The material type and finish. 4) Are there drawings available. 5) Design ideas and concepts like sketches for a better understanding.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Smart Design concept in 3D.This will help to have a clear understanding between the client and fabricator before monies are wasted. 2) Material type. 3) Fabrication methods. Flat pack to assemblies or fully welded units. This all depends on the clients needs.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Depending on the project size or quantity we can always look at cost savings were we can. This depend on material cost and smarter design.

Question 12

What makes your pricing competitive?

Accepted Answer

Pricing is based on the needs of the client with a fair markup, but most important is the time, service and quality.

Question 13

How do you normally charge for your service?

Accepted Answer

Design+Material+labour+delivery+Installation if required = Price Total. Depending on quantity a discount will be offered to the client. Site welding and fabrication will be charged per hour.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Designing sheet metal parts and assemblies. Cabinets and structures and frames. Drafting for that clear concept and design. Welding: Stick,tig,Mig. Fabrication.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Project management. In Designing we use 3D modeling.  Sheet metal parts and Assemblies.  Fabricating Steel structures are also one of our services. Site Welding and fabrication. Qualifications: Sheet-metal fabricator/Boilermaker/Welder. Solisworks. Deploma in Managment.

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