Question 1

How did you decide to get into your line of work?

Accepted Answer

Solar Panel installations have become an industry in its own right and once I had Solar Panels installed on my own house I discovered that cleaning them was another market that would suit me.

Question 2

What do you like most about your job?

Accepted Answer

The greatest aspect of my business that I like is that I am at a different residence every day and the satisfaction I get when the job is finished and I see how amazed the customers are.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers tend to ask, how often should I clean my Solar Panels? My response is always a minimum of yearly, however every home has different needs due to pollution and could be six monthly or every quarter of the year.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Even if/when you are happy with my service, the service is not finished until I am happy the service is done professionally and is fairly priced, so satisfaction is guaranteed.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many levels there are to the residence and what is the level of access to the roof and windows. Are the screens easily removed or if not can the windows be accessed inside and out by removing them?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money by doing preparation work like removing screens, cleaning window tracks and ledges, but the biggest saving can be made by made with regular cleaning.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A 25% discount listed on my own website for all bookings accepted in the months of July and August, also we give a 20% discount off window cleaning when we clean customers Solar Panels.

Question 8

What makes your pricing competitive?

Accepted Answer

Being a local Franchise holder, means I work locally and my travel time and expenses are at a minimum. Plus the cost of cleaning materials I use are not expensive.

Question 9

How do you normally charge for your service?

Accepted Answer

Prices can vary, dependant on how many levels of the building there are, what access is available, and is it a one off job or looking to be a regular or repeat custome.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have been a qualified and licensed roof tiler previously, and since that time I have gained experience and qualifications in working at heights safely as well as rope access skills for those difficult access areas.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 10 years roofing experience, and Safe Work at Heights Certification, coupled with my Franchise training and experience I can guarantee your Panels are clean with no damage to a customers roof.

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