Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YES WE ARE FULLY INSURED AND HIGHLY TRAINED TO OHS REGULATIONS  WE DO DO GUARANTEE OUR WORK AND HAVE A FOLLOW UP WITH EVERY CLIENT MAKING SURE WE ACHIEVED OUR GOAL WHICH IS THE CLIENT SATISFACTION

Question 2

How did you decide to get into your line of work?

Accepted Answer

MY FRIEND WAS A WINDOW CLEANER BACK IN ENGLAND AND I ALWAYS ADMIRED HIS SKILL SO WHEN I MOVED TO AUSTRALIA I STARTED THIS JOB AS AN EMPLOYEE GAINED SKILL AND MORE KNOWLEDGE , BUT MOST IMPORTANTLY ITS BECAUSE I ALWAYS LOVED IT I GUESS

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

YES I DO HAVE HEAPS BUT WILL TELL THIS ONE   I CLEANED SOMEONE WINDOWS AND HAD A  CALL TO RETURN BECAUSE I KILLED A BIRD, SO RETURNED, THIS POOR BIRD WAS FLYING AS USUAL BUT DIDN'T NOTICE THERE IS A GLACE AND BUMPED INTO IT LEAVING BLOOD ALL OVER THE GLACE  SO HAD TO CLEAN IT AGAIN, FELT BAD

Question 4

What do you like most about your job?

Accepted Answer

WHEN WE FINISH AND GET A COMPLIMENT FROM THE CLIENT AND SEE HOW HAPPY AND IMPRESS THEY ARE ABOUT THEIR WINDOWS , IT'S THE BEST FEELING IN THE WORLD AND MAKES US PROUD.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

THE PRICE, THE TIME IT TAKES, CHECK REVIEWS ON THE PROFILE, HAVE A LITTLE CHAT TO KNOW WHO THEY HIRING, IF WE INSURED, HOW LONG WE HAVE BEEN IN BUSINESS FOR?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

HOW LONG WILL THE JOB TAKES? HOW OFTEN SHALL WE GET THE SERVICE DONE?WHAT DO YOU USE TO CLEAN THE WINDOW  WITH? AND OUR ANSWERS ARE ALWAYS TRUE AND ACCURATE DEPENDS ON THE JOB

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

FIRST I AM A VERIFIED BUSINESS FULLY INSURED, POLICE CHECKED, A FAMILY MAN, FULLY TRAINED WITH OVER 7 YEARS EXPERIENCE SO FAR AND IF I LET CLIENTS DOWN IT MEANS IM LETTING MY FAMILY RUN BUSINESS AND SELF DOWN, SO HAVE TO EARN WHAT IT TAKES TO BE THE BEST.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Attention to detail. Premium service. Experienced in correct use of products on different type of windows, we set our standard high and always beyond expectations

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

WHAT'S  THE SIZE OF THEIR HOUSE? WHAT WINDOWS NEED TO BE CLEANED? HOW LONG SINCE THEY HAVE THEM CLEANED? WHEN DO THEY WANT THE JOB TO BE DONE? HOW HIGH IS THE TOP LEVEL WINDOWS?IF IT'S AN ONGOING JOB (CHEAPER) OR JUST A ONE OFF? WHERE IS THE JOB LOCATION?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

FIRST BEFORE WE START WE HAVE TO BEAT OTHER QUOTE PROVIDED SECOND WE ALWAYS  DO EXTRA FOR CLIENTS AT NO ADDITIONAL COST FINALLY  WE FULLY TRAINED, COVER AND INSURED SO THAT OUR CLIENTS BE INSURED NO COST WILL BE ADDED DUE TO THE NATURE OF OUR WORK WHICH CAN BE DANGEROUS OR INVOLVE ACCIDENTS AT WORK

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

SURE!  EVERY RETURNING CUSTOMER WILL BENEFIT OF A DISCOUNT AND VIP MEMBERSHIP WHICH MEANS DOING EXTRA WORK EACH TIME WE SERVICE THEIR HOMES LIKE MIRRORS, SHOWER SCREEN, POOL FENCE ETC ETC

Question 12

What makes your pricing competitive?

Accepted Answer

WE A SMALL BUSINESS AND EXTENDING IN EVERY AREA SO WE BELIEVE IN COMPETITION THEREFORE IF WE CAN'T BEAT IT WE WILL MATCH IT!!

Question 13

How do you normally charge for your service?

Accepted Answer

WE NORMALLY CHARGE FOR TIME AND MATERIEL WHICH MEANS LABOR COST AND MATERIEL INVOLVE, HOWEVER WE HAVE A MINIMUM CHARGE OF $60 WHEN IT COMES TO SMALL JOBS DUE TO TRAVEL INVOLVED AS WELL AS SERVICE PROVIDED

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

WE ONLY DO WHAT WE BEST AT, WINDOWS, GUTTER, SOLAR PANEL, WE KNOW HOW TO MAKE THE HALL NEIGHBORHOOD ENVY YOUR HOUSE!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

7 YEARS OF EXPERIENCE, OHS TRAINED, WORK SAFE QUALIFICATION, WE OFFER MORE THAN JUST WINDOW CLEANING, WE DO GUTTER CLEANING, SOLAR PANEL CLEANING, COB WEB REMOVAL ETC ETC

Farah Window Cleaning

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