Garment Printing

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Reviews (297)

• Clayton M

  NEW

  Google review

  27 Feb 2026

  Avoid this company at all costs, absolutely terrible customer service. I designed a shirt on their website, then some time later I went back to the saved design to order 5 of the shirts. The design was on the shirt when I ordered, I even had to edit the design to have a different name on each of the 5 shirts. When I clicked 'Buy' it gave me a warning that some of the image was outside the print area. The part that was outside was just the transparent background so I was ok with that. When I received the shirts they were blank with no artwork added at all. After some investigation it was clear the design I submitted didn't go through their ordering process properly. The shirts were needed for an event, by the time I received them it was too late to send back, have them customised, and sent back to me. I would have received them after the event and they would have been useless to me, so I did not proceed. Customer service has been horrible while trying to get a refund. They refuse to refund the full amount even though it was caused by an issue with their systems. They will only offer a partial refund but this is not good enough. Avoid them at all costs, they just want your money and don't care about customer experience.
  Garment Printing

  replied

  01 Mar 2026

  Thank you for your feedback. I would like to clarify a few important points regarding your order. You were not charged for the design printing, as the artwork was not added to your order at the time of checkout. Our support team spoke with you and created a separate order so that you could return the blank garments and we could proceed with adding the artwork as requested. However, you later requested a full refund instead. As per our company policy, in cases of change of mind, a 15% restocking fee along with shipping charges are deducted from the refund amount. This is why a partial refund was offered. We understand that you insisted on a full refund. That said, I am currently discussing this matter with the Support Team management to explore whether we can reach a resolution that keeps you satisfied. I will update you once I receive confirmation. Thank you for your patience and understanding. Success Team Garment Printing Group
• John A

  NEW

  Google review

  26 Feb 2026

  Fantastic experience! Great service, great quality at a great price. Super quick with both their communication and completion time. Will now be my go to for any garment printing.
  Garment Printing

  replied

  26 Feb 2026

  Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear you had a fantastic experience and that you were happy with the quality, pricing, and turnaround time. Providing great service and clear communication is something we truly pride ourselves on, so your feedback means a lot to our team. We’re honoured to be your go-to for garment printing and look forward to working with you again on your next order! 😊 Kind regards, The Garment Printing Group Team
• Nathan R

  NEW

  Google review

  26 Feb 2026

  Great and cost effective place to order my work shirts from, perfect quality and very happy with how they turned out. will continue to have my business shirts manufactured by Garment Printing
  Garment Printing

  replied

  26 Feb 2026

  Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with the quality of your work shirts and that they met your expectations. It’s great to know you found our service cost-effective as well , that’s exactly what we aim for. We truly appreciate your continued support and look forward to manufacturing your business shirts again in the future. Kind regards, The Garment Printing Group Team
• P S

  NEW

  Google review

  19 Feb 2026

  I had a very disappointing experience with Garment Printing Group. Despite confirming an agreed delivery date of February 12th, the company did not dispatch my order until that same day, something they failed to communicate until the due date. Had they notified me of the delay, I could have arranged an alternative pickup, as I had people available to collect it earlier. Instead of acknowledging the late dispatch, the team repeatedly blamed Australia Post, even though express post would have arrived on time had the parcel actually been sent as promised. Their communication felt dismissive and evasive, and I had to chase them multiple times for clarification. To make matters worse, the caps I ordered arrived with faulty embroidery, which I then had to report back to them for review. This added further inconvenience after an already frustrating delay. Overall, the experience involved poor customer service, a failure to meet delivery commitments, lack of proactive communication, and a final product that did not meet quality expectations. I wouldn't recommend using this company based on my experience
  Garment Printing

  replied

  26 Feb 2026

  We are very sorry to hear about your experience and sincerely apologize for the delays and issues with your order. We tried reaching you by phone on Friday, but your voicemail picked up. Please rest assured that we’ve reviewed this matter with our production team and have taken steps to prevent similar situations in the future. As previously offered, we would like to resolve this by providing either a store credit or a replacement for the caps, with no need to return the faulty items. Our goal is to keep you as a happy customer, and we hope to have the opportunity to serve you again in the future. Customer Support Team at Garment Printing
• Taylor M

  NEW

  Google review

  18 Feb 2026

  Alvin white was awesome and helped me out with my order
  Garment Printing

  replied

  19 Feb 2026

  Thank you so much for your 5-star review! We’re thrilled to hear that Alvin White was able to assist you and make your ordering experience a great one. We’ll be sure to pass on your kind words to him — he’ll really appreciate it! Thanks again for your support, and we look forward to helping you with your next order 😊 Customer Support Team at Garment Printing

Frequently asked questions

• Are you an insured business and do you guarantee your work?

  Yes, we are an insured business and guarantee high-quality printing and durable results.

• Will you require customers to share their COVID-19 vaccination status?

  No, we do not require vaccination proof. Our services are available to all customers, and we ensure a safe and contact-free ordering process.

Unique selling points

• No Minimum Order – Order one or thousands, we cater to all. Bulk Order Discounts – Special rates for businesses, schools, and events.

• Advanced Printing Technology – High-quality DTF, DTG, screen printing, sublimation, and embroidery.

• Eco-Friendly Printing – Sustainable inks and low-waste processes. Fast Turnaround & Delivery – Quick production with express shipping options.

• Free Online Design Studio – Easy-to-use tool with free expert support.

• Australian-Based – Local, reliable, and customer-focused service.