Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As I rent space in various salons I am covered under their insurance but during the mobile service I certainly guarantee my work 100% as customer service is of my highest priority.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Since I was a small child I have always loved all the "Girly stuff". I played with makeup and hair and "dress ups" any chance I had and always new this industry was for me. To be working in a field you love is the ultimate!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One that has always been dear to my heart was many years ago I traveled to a country wedding to a bride that was very self conscious of her looks, had never really worn makeup and never knew how truly beautiful she was. To see her face light up when she looked in the mirror and see the tears of joy

Question 4

What do you like most about your job?

Accepted Answer

Makeup to me is just simply showing the most beautiful features of a person and accentuating their best features. Knowing I played a small part in a brides most important and special day. With my hair extensions to see people have the hair they have always dreamed of.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Most importantly their experience. Also, if they have a gallery of photos or a portfolio. And give clear details of what is needed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How many years experience do I have, what products are used, how long will the process take, the cost's, the after care? I answer all very simply........ With patience, clarity and most importantly.....Honesty.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having extensive knowledge and many many years experience. I also pride myself on customer service and listening to the clients needs and requests. Keeping updated in all aspects of the beauty industry is a must.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Karen Lee Makeup Design has over 25 years’ experience in professional makeup application. Keeping updated on the latest trends, products and techniques is a must. Nothing is more important to me than understanding the look you want so we can work together to match it perfectly to your occasion.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For makeup, the location, the number of clients wanting makeup, the style of makeup needed. For hair extensions a consultation is needed first as it depends on the length, volume and style requested although this can be done over the phone or via face time, photos etc. .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure the skin is clean and free of any makeup prior to starting the application if you already have lash extensions make sure they are infilled no less than 4-6 days prior to the wedding or occasion. With hair extensions the hair must be clean and dry and free of any product. Also the hair straightened is preferred but not essential.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For wedding makeup a 15% discount for 3 or more in the bridal party. For hair extensions a 10% flat discount for any booking.

Question 12

What makes your pricing competitive?

Accepted Answer

My specialty and extensive experience and use of only the highest quality and most sought after products available. I don't compromise on service and quality.

Question 13

How do you normally charge for your service?

Accepted Answer

Approx $90 - $120 for makeup design. Approx $650 - $1500 for extensions depending on the look your wanting to achieve.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bridal, evening and special occasion makeup. Also hair extension specialist using only pure Russian hair in the micro bead, tape and skin weft methods with over 25 years experience.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 25 years experience. Specializing in bridal makeup for young and mature brides. I keep updated on all the latest trends, products and techniques available.

Glamour Hair Extensions

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