Question 1

How did you decide to get into your line of work?

Accepted Answer

Glass Express was started to help assist people with  your glazing needs. Glass Express, No Stress! We take the hassle out of glass repair and can even handle your insurance claim for you if needed!

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We highly recommend Glass Express they are prompt, professional and always keep you informed about when they are able to come and assist you - they replaced our broken shop window extremely quickly and they were also able to install a layer of anti-graffiti film. Fantastic service, reliable and friendly - most importantly - they did a great job!! Thanks so much Rob from Glass Express we will be recommending you whenever we can!

Question 3

What do you like most about your job?

Accepted Answer

I enjoy working with a variety of people and working with a great team at Glass Express P/L. The best thing about glazing, is that your at a different location everyday.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Can you do the job? Can we make an appointment time? Will you arrive on time? Do you offer a warranty on your work? Will you supply a tax invoice?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What size is the glass? What type of glass is it? Where is the glass located? Is it down near the floor? Depending on the location of the glass, it may need to be replaced into laminated safety glass to comply with the Australian Standards AS1288.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With 10 years in the business, Glass Express P/L is here for all your glazing requirements, by professionals who believe that customer service, competitive pricing & great workmanship should be standard and delivered with every job, always!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

All your glazing requirements, by professionals who believe that customer service, competitive pricing & great workmanship should be standard and delivered with every job, always!

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To save money please have the following information available. 1. Measure the glass to provide approximate sizes. 2. Look at the glass, is it clear, textures or obscure? 3. Location of the glass, is it in a bathroom or down near the floor? Then call Glass Express for a free quote!

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money please do the following. 1. Measure the glass to provide approximate sizes. 2. Look at the glass, is it clear, textures or obscure? 3. Location of the glass, is it in a bathroom or down near the floor? Then call Glass Express for a free quote!

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Glass Express P/L ensures that we are competitive with the glazing market. We offer a 10% price guarantee if you find a cheaper quote. Simply provide a copy of the quote. Depends on glazier availability.

Question 11

What makes your pricing competitive?

Accepted Answer

Glass Express conducts regular pricing comparisons to ensure that we are competitive with the glazing market. We offer a 10% price guarantee if you find a cheaper quote. This depends on glazier availability.

Question 12

How do you normally charge for your service?

Accepted Answer

Glass Express charges on the size of the glass. We don't not charge extra based on your location, as we cover all of Melbourne and have a glazier nearby to service all your glazing needs.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

When it comes to the installation of glass and glazing in and around Melbourne, there are a number of benefits associated with enlisting the services provided by Glass Express, from residential/commercial emergency glass replacement at or when looking to upgrade glass for sound/noise/heat/cold insulation, enhance or repair broken glass or improve aesthetic look of your home or business with modern glass and glazing.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Accredited and insured with 20M public liability insurance, Glass Express can undertake any glazing need!

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