Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Unlike some, we are fully Insured to $20m liability and provide written warranty certificates for 20 years workmanship quality and 12 years product warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Gutterknight is a family owned business with two generations of our family now working in the business. I love chatting with home owners and actually curing an issue or problem they have with leaves, pests.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer story relates to all of my customers. They are always surprised and delighted that we show up when we say we will, don't pressure them into anything, give them honest advice on different solutions for their home, fix issues and make the install trouble free.

Question 4

What do you like most about your job?

Accepted Answer

Showing the customer the finished job and how professional and effective it is along with how good looking the actual installed gutterguard is. Customers are always genuinely surprised with how great the product seamlessly blends to their roof/gutters

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you provide a written warranty?. Do I have to pay a deposit? Are you fully insured and do your staff have working at height certificates? Is the product made / manufactured in Australia? Do they use saddles to install the product?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Will Gutterguard protect from pests? Yes it will help prevent, snakes, possums, birds, rats/mice from entering your roof.  Is it drinking water safe? Yes Gutterknight Gutterguard is the only Gutterguard certified to be drinking water safe.  How long before you install? we install within 7-10 days Can you just do a gutter clean? Yes we can, we do lots of these and are happy to quote just a clean.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You are dealing with the business owner not a salesperson, Gutterknight have over 100 5 star reviews on google and are the preferred installer for the number one Gutterguard manufacturer in Australia. We don't take deposits, we give free quotes and yes "you can think about it"

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a bit different from others as the person who comes out to inspect your home is one of the business owners, not a commission hungry salesperson who will tell you anything so you just sign on the dotted line – rest assured you will receive first class service and the correct advice

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We can come to your home and take care of everything needed to provide you with a proposal that will suit your home and your budget. Typical things we may need to know: is your home in a bushfire rated area, does it receive regular hail storms, any leak issues.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

On new builds, leaving scaffolding up for an extra day can save on install costs.  On existing homes maintaining the cleanliness of your gutters can save money. However we do always clean gutters before we install Gutterguard.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will receive a free roof and guttering inspection report with any quote. Just give us a call and we will arrange the rest, no obligation.

Question 12

What makes your pricing competitive?

Accepted Answer

We are part of the largest Gutterguard network in Australia, with over 18 branches we have big buying power, written warranties and can keep our prices competitive but still provide a premium product and service. We don't have salespeople and you will be dealing with the local owner.

Question 13

How do you normally charge for your service?

Accepted Answer

We only charge once the job is complete, as should all trade based services. Don't get suckered into making deposits or paying for services until the job is completed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in quality Gutter Guard installations. We are the manufacturers preferred installers. Be it Leaf Guard, Leaf Shield, Gutterguard we pride ourselves at being the best and remaining competitively priced. We also do standard Gutter Cleaning also.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully Insured, come from a construction and cost estimating background, providing customers with honest advice and information. We have working at heights certification, commercial building white card certification along with specific training on correct Gutterguard Installation techniques.

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