Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are fully insured and we absolutely guarantee our workmanship. not only that we will call you to make sure you are satisfied with the job.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

we only provide quality repairs,we don't take shortcuts and only repair what is necessary. we always have an open discussion with our customers to ensure both parties know what work is being carried out, costs involved etc.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

vehicle make,model,built date,engine type etc. specifically what it is you require, eg. service or diagnose fault/noise, replace the brakes or clutch.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. have a clean flat area prepared for where work is to be carried out 2. give the vehicle a quick wash the day before. 3.the single biggest way to save money is to ask about our preventative maintenance program.

Question 5

What makes your pricing competitive?

Accepted Answer

we don't compete on price, rather we provide high quality value to the customer. if the customer is purely making a decision on the lowest price, then inevitably quality will be compromised.

Question 6

How do you normally charge for your service?

Accepted Answer

we normally charge on an hourly rate, although most services are set at a fixed price.we do charge either a call out fee or travel depending on distance to job.

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

with over 20 years experience in the industry over a broad range of vehicles and equipment and ranging in age from over 60 year old machinery to current vehicles,and being able to source sometimes very hard to get parts. fully qualified and an "A" grade mechanic.

Harriman Mechanical

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