Question 1

How did you decide to get into your line of work?

Accepted Answer

IT was a passion of mine before I turned it into my profession. I was able to find a hole in the market down in the Southern Highlands for quality IT professional services.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

We are all about our service! We pride ourselves on doing the job right the first time. We will make sure that you are happy and strive to compete on every level with our competition. You will not be dissapointed if you choose to use Highlands Custom Computers.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What a customer wants the computer to do.  What the customer has in mind for a budget.  How and what the computer will be used for.  What has the customer previously used.  Does the customer need help in learning how to use a computer or are they knowledgable in computers.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have an idea of what they would like there computer to do for them.  Get quotes.  Use Highlands Custom Computers for all their computing needs.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Highlands Custom Computers we would like to offer to our Oneflare referred customers a 5% discount on our Standard Packages till the end of November 2013.

Question 6

What makes your pricing competitive?

Accepted Answer

We have a great supplier who understands our need for great quality products, parts and software. This gives us the ability to keep our pricing competitive, which in turn gives our customer an amazing product at a great price, that they will not find anywhere else.

Question 7

How do you normally charge for your service?

Accepted Answer

We are able to keep our hourly rate very competitive by charging flat fees for our services. Parts and software are charged seperately at competitive prices. Even our onsite fees are reasonable and competitive

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in custom built computers. At Highlands Custom Computers we can custom build a computer for you to the exact specifications you would like your computer to be.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified IT professional, who revels in building computers to meet specific needs. IT was a hobby for me that turned into a profession on the completion of my course. I take great pride in my work and am often referred to as a perfectionist. Trust in me with your computing needs and you will not be disappointed. I have over 13 years experience in IT. I am a Microsoft certified professional, and a CompTIA A+ Certified Professional.

Highlands Custom Computers

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