Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work completed carries a 6 months guarantee on parts and labour in accordance with VACC requirements. Business is fully insured for accidental damage.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Hondcar Service Centre always open on time of working hours.-8am- 5.30pm daily. Also open on Sat- from 9am to 2pm.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A long customer of mine drives a 2004 Honda Odyssey for 280,000kms. He agreed to do the 300k service to replace timing belt and water pump. . Now, the car has done 350k and still driving o.k.

Question 4

What do you like most about your job?

Accepted Answer

Satisfying customers. Good feedback. Able to work on wide range of makes and models of vehicles. Able to work independently.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers always ask the name of the Mechanic they communicate at the time of bookings. Does the mechanic understand what the customers work to be done on the car.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They would ask about method of payment., Facilities are provided to help in terms of payment. Can it be ready today?. Yes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Forty years of experience in the motor industry in both dealerships and as a sole operator. Personalised service and good communicator

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our service eliminate chinese wishpers by direct contact with the mechanic who will perform the service work on their vehicle.Registered member of the Victorian Automobile Chamber of Commerce( VACC).

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All customers are require to provide the make and model of their vehicle for regular services if they require a quote over the telephone. Otherwise the customer needs to make the vehicle available for workshop inspection for quotation.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To advise customers beforehand to do regular checks on their vehicle for coolant, engine oil and tyre pressures. Follow up contact by workshop to advise customers when services are due

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free safety inspection on all vehicles for all new Oneflare customers. Discount on service and repairs to all new Oneflare customers

Question 12

What makes your pricing competitive?

Accepted Answer

All work is carried out personally by a qualified and experienced sole owner operator within an efficient and fully equipped workshop .

Question 13

How do you normally charge for your service?

Accepted Answer

Quotes are based on time and materials required or Services are based on the time specified in the vehicle log book.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Automotive servicing and repairs on all vehicles. Specialize in Honda diagnosis on all models. Engine and Transmission service and repair.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Tradesman with 40yrs in the Motor Trade. Qualified Honda Technician for 25 years. Work on other make of cars. Registered member of the Victorian Automobile Chamber of Commerce( VACC).

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