Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Hop & Scotch is fully insured and have a 100% satisfaction guarantee. If you're not happy then we're not happy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I think I can speak for everyone here when I say it's for the love of dogs! It's so true we made it our tag line :)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have lots! Most of the time it's seeing a dog come out of their shell over time and going from timid and shy to racing through the doors so that they can play!

Question 4

What do you like most about your job?

Accepted Answer

We get 30 - 40 happy / lickey greetings every morning and we get to play all day with an awesome bunch of dogs!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have photos of previous grooms?   We put pictures up almost every day of our groom and daycare dogs on our Facebook page (www.facebook.com/hopandscotch)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer: "What's the deal with daycare" Us: We offer daycare 7am - 7pm Monday - Friday and 9am - 5pm on Saturdays to dogs that love to socialise and play. All dogs must attend a trial day first (which we do on Saturdays) to ensure that they both enjoy the environment and are no risk to others

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because we're not just one person. We're a team operating out of a state of the art facility here in Blackburn

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Social, cage free dog grooming making every groom a great experience. We offer a pickup and drop off service and if you need for a little bit extra you can leave your dog to play in our daycare centre for the day

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the size of your dog and any specific grooming requests ie puppy cut or breed cut  Head to our website for more info

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Let us know what time you'd like your dog groomed by so we can prioritise accordingly. If you'd like your dog here for the day there will just be an extra daycare cost of $19.50

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Call us now and get 30% off your first visit with Hop & Scotch. Just let the person at the desk know that it's your first time and they'll include the discount for you. (Not available in December)

Question 12

What makes your pricing competitive?

Accepted Answer

Hop & Scotch has standard rates so you know before you even bring your dog how much your groom will cost. Please se our website for pricing details.

Question 13

How do you normally charge for your service?

Accepted Answer

At Hop & Scotch you can bay by cash or card upon pickup (I'm sorry we don't accept American Express or Diners Club)

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a large team of qualified dog groomers, dog trainers and Vets to be. Come in and have a chat and meet the gang

Hop & Scotch Dog Daycare + Grooming

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