Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

House Washing Experts have public Liability Insurance up to 20 million and Work Cover Insurance. We offer a guarantee that if you have noticed we have missed a spot we will gladly return and fix it up for you!

Question 2

How did you decide to get into your line of work?

Accepted Answer

After seeing a lack of proper customer service and integral work, Michael (the owner) decided to begin his exterior cleaning company. With custom made machines and environmental cleaning solutions, House Washing Experts was born and has forever been ahead of the pack.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have numerous amazing stories but one of our favourite was a customer who was in dire need to sell his parents property that had been listed for quite sometime. After the clean the customer sold the property within 10 days and received an additional $10,000 on their required price.

Question 4

What do you like most about your job?

Accepted Answer

Making Australia a Cleaner and more Hygienic place to live. We love to see the happiness a simple and affordable clean can have.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does the cleaning company have insurance and work cover? Are their workers employed by their business or are they sub-contractors? Do they Guarantee their work and how so? Do they use low-pressure on House Exteriors?  What chemicals do they use and are they in accordance with the EPA?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers are always intrigued about their preparation requirements. Once a job has been booked through, we provide a detailed How to Prepare List to further help each customer based upon the services they require.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

House Washing Experts Google and Facebook ratings alone can speak for the quality work expected within the Exterior Cleaning Industry.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are Google's Highest Rated Exterior Cleaning Company 7 years running. Rare in the House Washing Industry, we offer a unique guarantee; if you notice we’ve missed a spot, we’ll gladly return and fix it all up for you!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to provide a quote we would need to obtain a customers contact name, address, email, contact number and services required.

Question 10

What makes your pricing competitive?

Accepted Answer

Being Australia's most trusted and used Exterior Cleaning Company, our service are not only very affordable, but we promise to BEAT ANY CURRENT LEGITIMATE QUOTE.

Question 11

How do you normally charge for your service?

Accepted Answer

Once we receive the customers information, we provide a free, non obligation quote using our state of the art satellite technology to measure up the property based upon the service needed.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in Roof Cleaning, House Washing, Gutter Cleaning, Pressure Cleaning, Driveway Cleaning, Window Cleaning and Fence Cleaning alongside Pre-Paint Cleaning

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All technicians are Height and Safety Trained in accordance with Australian Occupational Health and Safety requirements. House Washing Experts are a Water Industry Operated Certified Company in accordance with the QLD Water Commission.

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