Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured, with Public Liability, Workers Compensation, Members of ATFA. We do guarantee every job to make sure the customer is always happy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Since I was young, my father was a carpenter and always surrounded with timber and started to love it from my young age. All that was the beginning of my career.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have done onces a very old floor, 100 years old, I sanded it and Polished it.  When the customer saw she was actually crying saying that she never thought the result, it was a stunning finished.  I love seen that reaction and feel myself super satisfied and happy of what I do.

Question 4

What do you like most about your job?

Accepted Answer

I do like when the customer is happy and I see their faces that gives me the reason to always keep it up and do my best all the time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think should ask how many years experience a professional has, or where have they work?, or any reference that they Service can give to the customer.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask questions like:  -What kind of material do you use? -How long you been doing this? -When can you start? -How long would you take to finish? -

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because of the years of experience we do understand every customer and their needs to complete a quality job every time. We have many people knowing us across NSW and Western Australia and been always reliable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are experts in a variety types of flooring, professionals with many years of expirience . Providing high quality from beginning to the end. Fast and relievable.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know: what kind of Floor it is, how big is the job in M2, and of course go myself to meet the customer and measure the floor myself if is necesary.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

When the customer choose the right Service it will always save money from that. In my job saving money could be: The customer take the furniture away before start the work. another tip could be: Removing the carpet and make it clean to Install Timber.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes we can do some especial offers for the Oneflare customers, you just give us a call and trust us and we do the rest.

Question 12

What makes your pricing competitive?

Accepted Answer

We always use the best product in the market, we look after the customer and the environment with everything we do.

Question 13

How do you normally charge for your service?

Accepted Answer

I do charge Per M2, if is a small job just a Minimum charged. Or we do our normal rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I do specialise: Install Timber Floor to Sanding and Polish to give excellent results to my customers. Different Satin colours, Lime Washed

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Many years of experience has given me the capacity to work in a high quality level, from NSW to Western Australia, I have been provided with extensive apprenticeship to get always the ultimate quality to exceed and get an excellent standard. I have overseas qualifications as a carpenter.

Hugo Flooring

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