Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry the necessary Professional Indemnity Insurance to back up our work. All work is done to your complete satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The unique mix of highly specialised mathematical and scientific skills required to complete the necessary university studies combined with the hands on survey field work appealed to me when I completed school.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I contacted a client through Oneflare.  In the past he had engaged another surveying firm.  He had attempted to contact that surveyor but didn't get a reply to his calls.  I was able to get back to him within the hour and carry out his detail survey work as required the next day.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the land surveying profession as it provides a good mix of office work and filed survey work.  Meeting with clients either on site or through telephone contact and providing them with a solution to their needs is satisfying,

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Who will actually be carrying out the work? What are their qualifications and experience? Is the surveyor doing the field work a Surveyor that is registered in NSW to carry out land survey work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can the job be done? - within the next couple of days unless it is urgent then the same day if possible. Do I need to be with you during the job? - no, we only need access to your land only.  Any dogs that are dangerous must be removed and free access to your land provided.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a surveyor with over 40 years experience you can be assured that the job will be completed quickly and efficiently.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are prompt and efficient.  We always look after our client's interests. We appraise your project and offer the best.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Property Address Lot & DP number of land Architect's or Designer's survey requirements  Council DA consent conditions other plans or information at hand

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Firstly we need the property address and preferably the Lot & DP numbers of your land - these are specified on your Council Rates Notice if you do not have them at hand. If you provide us with all information that you have especially other consultant's special requirements such as architects etc

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Clients connected to us through Oneflare are treated with prompt responses and guaranteed an extra 10% discount off our normal pricing.

Question 12

What makes your pricing competitive?

Accepted Answer

Our office and field equipment is the most modern, technologically advanced and up to date that is available allowing us to complete your jobs quicker and cheaper.

Question 13

How do you normally charge for your service?

Accepted Answer

We can provide you with a lump sum quote or we can work on hourly rates.  If a lump sum quote then we offer a reduction if our estimate of the length/difficulty/scope of the job was over estimated at the time of quotation.  Our overheads are very low so you can be assured of our effecient pricing.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Personalised attention to the client's requirements with cost efficient and prompt results.  We are experienced in cutting through red tape to achieve the correct results.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experienced Surveyor registered under the NSWSurveying&SpatialInformationAct2002 skilled in every aspect of land development from DA right through to title creation.

Hunter Valley Surveyors

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