Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and provide a 9 point guarantee on all of our service and cleans.  Every service and clean comes with a comprehensive checklist and HydroKleen Australia Guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Like most Air Conditioning specialists I recognized that I couldn't do the same job as HydroKleen without their equipment so I bought the business as an add on to my existing business so that I could do the best job possible for my customers.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It's too hard to pick a favorite customer story as there are many.  HydroKleen post their testimonials on their website and they are always flowing in.  I guess the most satisfaction is when you know you have improved someone's standard of living when they are continually sick.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of my customers seeing the end result and breathing health air again.  There is definitely a WOW FACTOR with this type of work. Word of mouth is where we get most of our customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you tell me exactly what you do in your service and clean.  No other company in Australia will do what we can do for the same price as they cannot clean what's behind your filters like the fan, coil & drain without disassembling the unit.  We do a complete low pressure wet wash and sanitisation which is mess free; no splash; no de-gassing and no disassembly from the wall procedure.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does a HydroKleen take? Allow approximately 1 hour for each unit. Can you fix my air conditioning unit if it's leaking, rattling, smelling, not blowing as much air as it used to? Yes, sounds like all it needs is a HydroKleen. My children suffer from allergies will a HydroKleen help them? Yes, definitely, a HydroKleen will rid your air conditioner of mould, fungi, harmful spores, dust and all other contamination.  After a HydroKleen it will help reduce the sickness of people around it.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My work and ethics are quality controlled and backed by HydroKleen Australia a rapidly growing Australian Franchise Company. In the unlikely event you don't believe that it's the most thorough service and clean you have ever had then we will do it for free.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because nobody can actually do what we can do for the price without using our equipment.  We are very affordable and once you've had your air conditioner HydroKleened we guarantee that your air conditioning unit will be working more efficiently and will be left free of contaminants.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of air conditioning unit (s) would you like serviced and cleaned? How many units do you require serviced and cleaned? Do you require an assessment first and if so when would you like us to come out to provide this?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You don't need to do anything but we can assure you that after a HydroKleen you will be saving $$$ dollars on your energy bills as your air conditioning unit will be running more efficiently!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer our One Flare customers a FREE ASSESSMENT of their air conditioning unit and we will clean their condenser unit FREE OF CHARGE if it's accessible. By having your air conditioner HydroKleened you are maintaining your air conditioners warranty.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are well below our competitors because we are the only company in Australia that has the machine and cleaning system that will do this quickly and efficiently without complete disassembly.

Question 13

How do you normally charge for your service?

Accepted Answer

A set fee is charged on each style of air conditioning unit. We usually offer a "Winter Special"  The more air conditioning units you get serviced and cleaned the less expensive it becomes.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in servicing and cleaning Wall Split Air Conditioning Units.  We do a lot of work for those who have to comply with the Workplace Health & Safety Standards like Property Managers, Medical Centres, Child Care Centres/Schools, Restaurants, Gymnasiums, Commercial Shops/Factories etc.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Technician is a fully qualified air conditioner and refrigeration with over320 experience in the industry. We guarantee that you will receive prompt and efficient service.

HydroKleen Brisbane South

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