Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely. We have full liability insurance up to $10,000,000. In terms of work guarantee, in our field we can guarantee that work and effort will be done on your account. However in terms of actual performance, especially with SEO, it is not something that we (or anyone) can promise, due to many factors. If anyone promises you SEO ranking results, then be very cautious...!

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

All our customers are equally loved in our family...! We strive on providing overwhelming advice to clients and seek empower them whenever possible.

Question 3

What do you like most about your job?

Accepted Answer

Our number one philosophy is being able to provide overwhelming value to our clients. We love to see our clients do well and in turn, that changes lives.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Our Director Cheech was a contributor for a reputable online retailer magazine and wrote specifically on this topic. Please read more at https://internetretailing.com.au/google-breaks-long-standing-seo-policy/

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Many people ask what we do differently. In short, we do a lot of things differently and in very innovative ways, but all to the benefit of you, the client and your business needs. We encourage you to get in touch, and we can tell you more about the Ignite Search Difference.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a team with deep experience with strict internal policies and so we ensure reliability and trustworthiness is supported with full transparency in regards to measurability and accountability of all our work.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We have the expertise of the largest agencies, but as a boutique agency, you will have access to the Director at all times. This is in contrast to larger agencies, where you may become a number and/or your project might be assigned a junior employee.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we provide any quote, we do ask that you engage in us in a conversation, so that we get to know you and business better. More importantly we want to understand your project requirements so we can put forward the most effective solution, with the greatest value for you.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Go to our blog www.ignitesearch.com.au/blog and start reading up on the latest news and tips that we post. We are always on top of what's happening (part of why we do so well for our clients). This is one way you can get an edge on what works and what changes to make to your website.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As we are new to the oneflare platform, we would like to offer the first five companies that contact us a 30 minute skype or phone call, where you are able to ask any SEO, Adwords or digital marketing questions, and we will help you as much as possible, no strings attached. As of now, we still have 5 spots left!

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is not competitive, as we do not compete on price. Clients continue to work with us because we deliver overwhelming value, that ends in a project that is positive in terms of return on investment.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge based on the solution, as well as the value that we are able to bring to the table. In other words, all our projects are geared for a positive return on investment from your end.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Because we have developed a detailed and robust process over the many successful projects, we are able to service all types of industries.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team of SEO/digital marketing experts is led by Cheech Foo, a leader in the industry. Cheech has over 8 years experience and has consulted to all levels of organisations from small businesses to the largest companies in Australia and beyond. He also contributes his time to institutions such as Curtin University.

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