Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are insured and yes our work is guaranteed we strive to deliver a customer experience not just a service!

Question 2

How did you decide to get into your line of work?

Accepted Answer

our master technician has an insatiable thirst for knowledge and loves nutting out a problem, it was a natural progression into the world of I.T.  the problem solving skills are put to a test daily and our entire team thrives on the challenge! give us a call today!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

recently we had a client whom was running a local business and had lost all of their information, their systems were crawling at a snails pace. in the space of 2 days we had recovered all their lost data turned around their system to perform BETTER than it ever has, thats a satisfied customer!!!

Question 4

What do you like most about your job?

Accepted Answer

We love the job satisfaction, its pure and simple! its an outstanding feeling knowing that when we are finished with a client the job is done right and its done right the first time thats a great feeling

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

the right service professional will be asking the client the relevant and correct questions, if you've engaged an I.T professional and they are not asking questions of you at the initial point of contact then you most likely do not have the right professional give our team a call today!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

most of our clients want to know if we can save all of their valuable data, photos, documents, emails, contact list... the answer is absolutely YES and we have even been able to retrieve lost information in many cases for clients.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our business values outline our commitment to our clients!  As well as, our client testimonials speak for themselves.  With more than 15 years industry experience by our master technician you can rest assured your in safe and experienced hands.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our highly skilled team is dedicated to deliver Hassle Free I.T for our client base we do this by giving all of our clients an outstanding customer experience not simply a service.  We are outstanding at explaining technical terms and situations without the "geek speak"

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) Is the system a desktop, laptop, tablet or phone? 2) How old is the system 3) Has the system been serviced before? Was that by a professional? 4) Do you have security software? Is it up to date? 5) What version of Windows do you have?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) make certain you have superior security software, & ensure that the subscription is current & the definitions are up to date!  2) It is great practice to ensure your system has regular maintenance  3) Ensure your system is backed up regularly

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we would like to offer our Oneflare customers a free over the phone consultation, simply give our office a call and we will get you connected with one of our highly skilled technicians and we will engage in consultation with you! give us a call today!

Question 12

What makes your pricing competitive?

Accepted Answer

Many I.T companies can "fix stuff", but there is a significant difference when your getting decades of knowledge, experience and getting the job done RIGHT the first time!

Question 13

How do you normally charge for your service?

Accepted Answer

Our standard onsite rate is $130 and we offer a same day service if required.   We also offer a major service for $330

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Hassle Free I.T covers a wide range of I.T Services. However, our niche` is rectifying dated systems and processes.  We excel at systems integration.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our master technician has 3 tertiary qualifications and our entire team is constantly engaging in professional development, and researching the latest trends and tech'.

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