Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

You should never let someone uninsured or unlicensed work in your home. Yes I have full public liability insurance and my work is guaranteed.

Question 2

What do you like most about your job?

Accepted Answer

Lifestyle. Getting my Australian Trade Certification has taken me to some amazing destinations here and overseas and I've worked on some of the biggest and strangest cooling and heating plants.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Arctick Authorisation Number and Trade Licence are paramount. Every qualified tradesman has these. Similar to a Drivers Licence. Ask them to produce it or tell them to leave.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers always want the best brand and the truth is these days there isn't one. They all have pretty much the same features. The cost is in the name.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

There are a lot of wannabes out there carrying out work they are not qualified and therefore not licenced or insured for. I'm fully Accredited. Arctick Authorisation No 44956.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

I can react quickly. Being a small operator I am my own boss and cater to a small group of customers. This means I can react quickly when I am needed.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is impossible to give an accurate quote for a job without seeing the job first. So any quote I can give will be an estimate based on previous similar jobs for other people. So for Installs Distance between indoor and outdoor units, mounting position & height, type/size of unit, available power

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here's one. Split type aircons with brand names we all know and buy thinking they are the best, are actually not the best. But they are always the most expensive by far. For example, A Carrier split is no better than a Midea split of the same type. A Panasonic is not better than a Chigo.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Reliability. If you ask me to fix something, or install a unit, I will. I will complete the job. And I will make sure you are happy with the way I am going to do it, and the price, before I start.

Question 10

What makes your pricing competitive?

Accepted Answer

My network of suppliers. I have secured a network of suppliers and transporters. This means I can get you good prices and have the goods delivered quickly and reliably. Call out service. I offer a comprehensive call out service. 24/7. No argument. I am always available on the phone.

Question 11

How do you normally charge for your service?

Accepted Answer

My services are charged by the half hour. If I'm on site for an hour and a half I won't charge two hours like a lot of businesses. The clock starts when I arrive on site. I charge $50/half hour, plus parts. $50 call out cost

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Troubleshooting. It is one thing to replace parts, it is quite another to troubleshoot effectively. I am building a reputation for expert troubleshooting. I recently returned a D9 bulldozer to service after it had sat idle for two years - because no one else had solved its air conditioning problem.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certificate III Electrotechnology- Full Unrestricted Air Conditioning and Refrigeration Tradesperson Certificate II Full Automotive Air Conditioning service and repairer Electrical Restricted Licence Working at heights certificate High Risk Work licence Senior First Aid Certificate

Indian Ocean Air Conditioning

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Are you an insured business and do you guarantee your work?

What do you like most about your job?

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